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john.mainboard
Inspiring
Jul 13, 2022 11:53 AM UTC
Answered

File NEW Dialog has text display bugs/overlap

Check this text bug out on Mac.

 

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    john.mainboardCorrect answer
    Inspiring
    Jul 18, 2022 6:54 AM UTC

    Hi @john.mainboard,

     

    Hope you're doing well!

     

    We would like to follow up on your issue. Could you please share the requested logs so our team can continue investigating the issue?

     

    Awaiting your response.

     

    Thanks,

    Harshika


    I have been able to get rid of this overlapping bug in the New Document Dialog window. I ensured both XD and Creative Cloud was quit and also restarted the machine. Once they were up and running, it seems the bug is now gone. I'll keep monitoring it.

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    7 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Jul 13, 2022 12:27 PM UTC

    Hi @john.mainboard ,

     

    We're sorry to hear about the trouble. I tested this on the latest version of XD(v51.0.12) and macOS Monterey and it's working fine so could you please ensure that XD is up to date and in case it's already up to date, have you tried re-installing XD?

     

    Regards

    Rishabh

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    john.mainboardAuthor
    Inspiring
    Jul 13, 2022 2:48 PM UTC

    My Macbook cannot install Monterey so, I'm on Big Sur 11.6.7. Maybe that is the issue. Did you test it on this version of Big Sur? This is a new issue, and hasn't happened before. I'm of course up to date with the latest version of XD. 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Jul 14, 2022 3:22 PM UTC

    Hi @john.mainboard,

     

    Thank you for sharing the info. In the meanwhile, we are testing the issue on the BigSur machine, could you please generate logs so that we can share them with our engineering team to investigate for any errors. We got to know a few customers reported this on windows as well, so our team is analyzing logs that will help them find the root cause.

     

    Note: Please share the logs with me over a private message by uploading them to a shared location such as CC or Dropbox and share the URL with me.

     

    I will try my best to help.

     

    Thanks,

    Harshika

     

     

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    john.mainboardAuthor
    Inspiring
    Jul 13, 2022 11:54 AM UTC

    Also, that is also the same file preview and name, overlapping other files and previews. Weird.

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