Participant

Answered

High CPU usgae on windows machine after updating to XD 42.1 version

Forum|Forum|4 years ago
July 27, 2021
30 replies
19827 views

After new update of adobe XD on windows PC, My CPU utilization is at 100% most of the times. This freezes my PC and make it unusable. I have to kill and restart XD every 20 minutes which is very frustrating.

Processor

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.80 GHz

Ram

6.0 GB (15.8 GB usable

OS version

Windows 10 Pro

Product performance

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Correct answer HARSHIKA_VERMA

Hi All,

We really appreciate your patience. The team hears you all and they are able to fix this performance issue. We highly encourage you to please update XD to 43 version and let us know if your issue is resolved.

Thanks,

Harshika

Show previous replies

D

damienv59300224

Participant

Hello, for 1 week I have more and more freeze on my online projects. I am under mac OS.

As soon as I work locally, everything goes well. On the other hand, as soon as I work on an online project, the tool consumes a lot. I suspect this is from your connection to the cloud. It's a shame because there is no way to work. I created a clean cloud and uninstalled Adobe xd, followed all your guides but nothing works. Everything is up to date... .

Just fix this problem please.

Thanks for your help.

{Renamed By MOD}

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still freezes, please share a few more details like:

The version of XD.
Is this happening on a specific file or multiple files?
Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

D

damienv59300224

Participant

Your process is too complicated ... Please make the process easier or fix the problem on your end from a technical point of view...

K

Kelvin5FD1

Participating Frequently

Prezados(as); estou com o mesmo problema, ao abrir o projeto, o computador começa a subir o consumo de memória e cpu, até que o programa pare de responder e eu ter que fechar via gerenciador de tarefas.

Já tentei contato com a adobe, mas ainda não me deram nenhuma resposta satisfatória, já enviei os logs coletados, e a [unica resposta que dão, é ara " reinstalar o programa", não esta resolvendo.

Tenho uma torre dell XPS core i7 9700, 32gb de ram, 1tb ssd nvme, gtx 1660ti e não está segurando o adobe XD.

A versão do windows, drivers e programas adobe, estão todos atualizados.

Rishabh_Tiwari

Community Manager

Hi Kelvin,

We're so sorry to hear about the trouble. Please share the System Logs by adding the logs to a shared location like Google Drive or DropBox and share the link either here or through DM by clicking on my name, we'll try our best to help you with this.

Regards

Rishabh

B

benvoyonsdonc

Participating Frequently

...Or the Adobe XD team could test it themselves. It's quite easy to reproduce. Just open 2-3 Adobe XD Cloud documents and see the CPU usage.

M

mauriceb99968245

Participant

Same Problem. XD works only on Local Files, in the Cloud is a complete desaster, 100% CPU.

HARSHIKA_VERMA

Community Manager

Hi All,

We are sorry for the frustration. We would request you to please generate Adobe logs and Crash dumps and upload them to a shared location such as CC or Dropbox and share the URL with us over a PM or here so that we can go ahead and log a bug for your issue for further investigation

Please share the screenshot of your About XD info page.

We will try our best to help you.

Note: Logs are really important here which will help our product team to investigate the root cause of your issue.

Thanks,

Harshika

A

Ant5EE7

Participating Frequently

This are the link to my Adobe logs from the last day I tried to persist with using XD online:

https://we.tl/t-TT9C4tryVu

And this is a screenshot of my 'About' page. Although I believe there's been one update between the creation of those logs and now:

https://snipboard.io/vBQPZ5.jpg

Kifík

Participant

I have the same problem since the last update. The application is nearly unusable after a while.

A

Ant5EE7

Participating Frequently

Two weeks of this now, with no indication that there's work actively occurring on a fix...

We don't want to move on from XD, but if this isn't resolved soon we'll have no choice. We can't operate as a business with the app in its current state.

M

Mumtaz5F90

Participant

Hi

I don't know what to do!!!

I shifted to working on smaller files. My colleague and me use a common library. My adobe xd hangs so much that it freezes every few minutes. I see adobe xd uses 95% of my 8GB memory and about 70% of my cpu. Dont what it is using it for running such small files!

The issue of trying to type is another annoying one when I cannot see my cursor or it just doesn't select a text. I jump from window to window and come back after sometime to see it working.

Since a week, my productivity has gone down to almost zero. Even my colleague is facing similar problems. Any help?

{Renamed By MOD}

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry to hear about the trouble. Please ensure you have the latest Windows OS updates installed on the computer. In case if it's already up to date, please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:

The version of XD.
Is this happening on a specific file or multiple files?
Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Regards

Rishabh

B

benvoyonsdonc

Participating Frequently

Are you currently working to fix this issue? This should be a priority. The program is unusable since the last 2 updates.

riascureman

Inspiring

This has gotten to the point of ridiculous! We can't work on any of our XD documents that all worked FINE before the update. Now, it's freezing (if it opens at all) and uses 100% CPU. Adobe PLEASE FIX THIS.

C

christianb90028384

Participating Frequently

Same here! 😞 Since the last 2 updates, Adobe CPU usage is permanently - even when I'm not working - nearly 100%!! Before everything was ok! Now, I have to restart my application every 20 minutes - otherwise working is impossible!

Rishabh_Tiwari

Community Manager

Hi there,

We're so sorry for all the trouble. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html so that we can escalate this further.

Regards

Rishabh