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xs2dev
Participant
July 27, 2021
Answered

High CPU usgae on windows machine after updating to XD 42.1 version

  • July 27, 2021
  • 30 replies
  • 19827 views

After new update of adobe XD on windows PC, My CPU utilization is at 100% most of the times. This freezes my PC and make it unusable. I have to kill and restart XD every 20 minutes which is very frustrating.

 

Processor

Intel(R) Core(TM) i7-6600U CPU @ 2.60GHz 2.80 GHz

Ram 

6.0 GB (15.8 GB usable

OS version

Windows 10 Pro

 

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    This topic has been closed for replies.
    Correct answer HARSHIKA_VERMA

    Hi All,

     

    We really appreciate your patience. The team hears you all and they are able to fix this performance issue. We highly encourage you to please update XD to 43 version and let us know if your issue is resolved.

     

    Thanks,

    Harshika

    30 replies

    Show previous replies
    S
    SMARTester
    Participating Frequently
    August 3, 2021

    Same issue persists after updating. I'm now on 42.1.22.4 and still crashing when opening more than 1 file

    B
    benvoyonsdonc
    Participating Frequently
    August 2, 2021

    Same here. Please fix it.

    Rishabh_Tiwari
    Community Manager
    Rishabh_TiwariCommunity Manager
    Community Manager
    August 6, 2021

    Hi there,

     

    We're so sorry for all the trouble. Please collect and share system logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html so that we can escalate this further. 

     

    Regards

    Rishabh

    S
    Semeli5F96
    Participant
    August 2, 2021

    I have the same issue too since last update. Please look into it asap because we really can't work like that! Thank you.

    X
    xs2devAuthor
    Participant
    August 2, 2021

    Customer support team,

     

    If we can share the details with the product team and get the resolution on priority, that would be great. It will save important hours for so many of us. 

      H
      hsabino1
      Participating Frequently
      August 2, 2021

      I'm working in offline mode it's running good....  but sad

      A
      Ant5EE7
      Participating Frequently
      August 2, 2021

      Yeah, quite. It somewhat diminishes the usefulness of what's supposed to be a collaborative, cloud-based piece of software...

      A
      Ant5EE7
      Participating Frequently
      August 2, 2021

      Absolutely the same issue here. In answer to Rishabh's questions:

       

      1. Version 42.0.22;
      2. It's happening across any file I open. Albeit most of our files are of similar complexity and size - generally 2 to 6 artboards, each containing a web design. This doesn't seem excessive, and has never previously been an issue;
      3. I submitted logs on Thursday 29th July 2021, and was given the reference AdobeLogs_20210729_023947_109-win.zip.

       

      It's vitally important that this is resolved as swiftly as possible. At present XD is literally unworkable - I click on a page element and the application freezes for around 30 seconds. And other applications become unresponsive as XD is constantly pushing the CPU to 100%.

       

      I have tried uninstalling XD via the CC Cleaner (and also removed the Creative Cloud Desktop application itself). After reinstalling Creative Cloud Desktop and XD, things were OK for about 15 minutes.

       

      However since that time the exact same freezing/100% CPU issues have re-emerged.

       

      Our company fully invested in XD as its primary design resource; please push a fix for this as soon as you possibly can.

        riascureman
        riascureman
        Inspiring
        July 31, 2021

        Same issue here!

        H
        hsabino1
        Participating Frequently
        July 31, 2021

        Same problem here. Please help us. that's happening when i updated to version 41.0.22

        C
        Carlos Gizbert5FC5
        Participant
        July 30, 2021

        Same problem here.

        S
        SMARTester
        Participating Frequently
        July 30, 2021

        Same problem here. The Adobe XD process is taking up between 50 & 60% CPU usage when idling, as in single file open but not doing anything with it. It now frequently crashes. Update please!

          Rishabh_Tiwari
          Community Manager
          Rishabh_TiwariCommunity Manager
          Community Manager
          July 27, 2021

          Hi there,

           

          We're so sorry to hear about the trouble. Please uninstall XD using the cleaner tool using the https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and then re-install XD and let us know if that solves the issue. If it still crashes, please share a few more details like:

           

          1. The version of XD.
          2. Is this happening on a specific file or multiple files? 
          3. Please share system logs by following the steps shared here: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

           

          Regards

          Rishabh

            X
            xs2devAuthor
            Participant
            July 27, 2021

            Hi Rishab,

             

            Thank you for your reply. Let me install it again

             

            Version is 42.0.22

             

            This is happening on almost all the files I have. the new version has become totally unusable. It hangs a lot, screen freezes at random, the text tool stops working every 5 minutes. Even the options on right hand side to resize components/provide shadow stops working.

              X
              xs2devAuthor
              Participant
              July 27, 2021

              The ram in 16 GB not 6 GB

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