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Néstor0D4D
Participant
Mar 3, 2021 11:55 PM UTC
Answered

Informe de bloqueo de Adobe en Adobe XD

Buenas noches

 

repentinamente Adobe XD no puede iniciar, sale el mensaje de error "Adobe ha detectado que la aplicación Adobe XD, se ha cerrado inesperadamente en la última ejecución" no muestra el botón enviar

 

agradezco la ayuda a prestar

 

Saludos Cordiales

Néstor Curcho 

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    Harshika Verma
    Harshika VermaCorrect answer
    Community Manager
    Mar 5, 2021 5:09 AM UTC

    Hi Nestor,

     

    We are sorry for the frustration. In addition to what our expert has asked, I would also request you to please try the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    3 replies

    Harshika Verma
    Community Manager
    Harshika VermaCommunity ManagerCorrect answer
    Community Manager
    Mar 5, 2021 5:09 AM UTC

    Hi Nestor,

     

    We are sorry for the frustration. In addition to what our expert has asked, I would also request you to please try the steps mentioned in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095

     

    Let us know if that helps.

     

    Thanks,

    Harshika

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    Community Manager
    Ansubedi03Community Manager
    Community Manager
    Mar 4, 2021 4:38 AM UTC

    Hello,

    Sorry for the cause. Such dialog box appears when XD experience crash. 

    Is it happening continously. If yes , you can click on top blue statement " Enviar informe" it will open the location where crash dump file is stored and provide us that dump to investigate. I may need more information to dig into the issue like

     

    1. What all steps you did which led to crash

    2. After how long you started XD, like system was on sleep mode or you were working in background.

    3.  OS and Xd version

    4. What is the reproducing rate

     

    Regards,

    Anita Subedi

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      Néstor0D4DAuthor
      Participant
      Mar 10, 2021 2:31 PM UTC
      Good morning Anita Subedi

      Answering your questions about the error:

      1. What were all the steps you took that led to the accident

      It is random, sometimes Acrobat XD starts in a normal way and other times
      the error appears, whenever the error appears is when starting Acrobat XD,
      I give it the Windows start button, I click Acrobat XD and when starting
      the error appears.

      2. After how long did XD start, as if the system was in sleep mode or
      working in the background.

      I do not understand this question, after the error occurs I give send or
      the continue buttons that present the message and I can work in Acrobat XD.

      3. OS and Xd version, OS is Windows 10 pro and XD is 37.1.32.2

      4. What is the reproduction rate?

      If I start Acrobat xd five times I get the error on approximately three of
      those starts

      I hope my answer can serve to help me

      Best regards

      Néstor Curcho
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