Participant

Answered

[Install]-Unable to download XD 28.0.12 (version unavailable)

Forum|Forum|6 years ago
March 12, 2020
38 replies
10504 views

I want to use 28.0.12 version.

but there is no version in my upload list.

how can I download Lastest version ( 28.0.12 ) ?

This topic has been closed for replies.

Correct answer Preran

UPDATE (March 13, 05:45 PST): The update has been pushed live. If you are not able to see the update, see https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-application-recognizing-available.html to refresh the list of updated apps.

P

PhebeSutantio

Participating Frequently

It works now, thanks!

C

christianb90028384

Participating Frequently

Great! 28.1.12.3 is running... Thanks! 🙂

Amal Johny

Participating Frequently

Even I'm facing this issue. I don't know why Adobe taking this much time to fix this issue even though it is a big issue for many users.

S

Saoirse_Mullan

Participant

Why has this issue still not been resolved???

영

영철문6763339

Participant

Update button is not active.

How can i do this.

Collaboration with collaborators is not possible.

It should be resolved as soon as possible.

i using mac OS Catallina

italosan

Community Expert

Hi, have you checked if there are any updates to the Creative Cloud app?

Y

yc_picpic

Participant

Thx bro! it was working! thxthxthxthx

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SSON_90

Participant

When is tonight exactly? I can't work now...

M

michaellonsdale

Inspiring

Same here..!

Have worked on files at home that are on v28, computer at the office will not update and therefore I cannot open the file.

'This was created with a newer version of Adobe XD. Please update Adobe XD to open it.'

Help..!!

M

Mechanised Magic

Participant

Hi Adobe,

Auto updated to 28 and completed multiple projects yesterday for use on our television production today. Now my crew are unable to install version 28 and I'm unable to install parallel versions of your software to allow me to copy the artboards into the older version. I don't really care if there are some issues with version 28 - provide a link so people can download a less than optimal version of the software for those that have an urgent need for it. Whatever these 'issues' are do not even begin to compare to the absolute maelstrom of chaos you have now caused me. This should force you to add a legacy save format for projects at the expense of losing some newer elements.

D

DiogoCosta1980

Participant

When you say 'tonight', can you be more precise with the date please? This morning I''ve lost at least a couple of hours trying to fix this issue with the Adobe help team. No solution was found. And my whole team is struggling with this. Some have the 27 version, others 28. We can't open files from each other.

I

iliyangeramnov

Participant

URGENT! Critical issue!

Our team's designer upgraded to 28 (auto-update). Saved the project.

Now I and the whole dev team can't open the project because it requires the new 28 version (and we have 27.2.1 and no update available). The whole Android team dev process is blocked. Well done, Adobe... Well done...

Is there a way how we can export the project for older version or upgrade our Adobe XD version ASAP?

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ChorizoEddie

Participant

Preran, why not have a notice posted on the UPDATES page, that would be nice.
Additionally, a warning that if you rollback your office to v27 you will not be able to access v28 files and really be stuck!

PreranCorrect answer

Legend

UPDATE (March 13, 05:45 PST): The update has been pushed live. If you are not able to see the update, see https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-application-recognizing-available.html to refresh the list of updated apps.

richardp512

Participating Frequently

I can confirm that my version of XD 27 on my Windows PC updated to XD 28 (28.1.12.3) overnight, and I'm now able to open the files saved on the previously updated XD 28 on my Mac.

Whilst the disruption and loss of work is unacceptable, I thank you for getting the hotfixed version out as a priority.

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