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Participant
March 12, 2020
Answered

[Install]-Unable to download XD 28.0.12 (version unavailable)

  • March 12, 2020
  • 38 replies
  • 10504 views

I want to use 28.0.12 version.

 

but there is no version in my upload list.

 

how can I download Lastest version ( 28.0.12 ) ? 

 

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Correct answer Preran

UPDATE (March 13, 05:45 PST): The update has been pushed live. If you are not able to see the update, see https://helpx.adobe.com/ca/creative-cloud/kb/creative-cloud-application-recognizing-available.html to refresh the list of updated apps.

38 replies

Participant
March 12, 2020

Please solve this quickly. I need to work!!!

Participant
March 12, 2020

Me too!!! 

Participant
March 12, 2020

Adobe, necesitamos una respuesta urgente!!!!
El XD no funciona!!!!!

Participant
March 12, 2020

Since Adobe wont help...

I found this:

Download Version 28.0.12.10 (Mac)

replace the current version with it.

 

Thank me later ❤️

Known Participant
March 12, 2020

Now we just need the WIN version

Participant
March 12, 2020

me too

Participant
March 12, 2020

I'm on 27.2.12 - a teammate opened cloud file after he updated to 28. Problem: I can't update my XD, I really tried everything. restartet, deleted omp, reinstall ... This is really ... up.

Participating Frequently
March 12, 2020

I appreciate your kind words and the given proposal. But going back to 27.2 is NOT an option for me anymore!

Meanwhile opened a dozen of XD-files, had webcalls with my clients where we worked on the corrections togehter for hours. It's now impossible to rebuild all changes. Please provide as soonest as possible a stable version 28, so that we might continue collaborating! 

 

Please have in mind: We are not using your software just for fun, like drawing some colorful circles!

Wish I'd never updated to version 28 😞

richardp512
Participating Frequently
March 12, 2020

Is it possible to download a previous version of a document without opening it in XD though? I opened a document that I edited yesterday in XD 28 on the machine running XD 28, selected a previous version (that would have been from XD 27) which I opened in a new window. I then saved that file locally, however this new file cannot be opened in XD 27 either, as it was just saved in XD 28. Is there a way around this?

Participant
March 12, 2020

Same issue . Unable to access files as it was autosaved in 28 pre-office rollback.

Participating Frequently
March 12, 2020

Please tell your Adobe colleagues they shall never ever cause such a fatal error again!
It's impossible now to collaborate with my UX designers as we all have different versions. Rolling back to older version means losing a lot of work done and the project deadline is tomorrow. So unfortunately we had to inform our client that we can not deliver due to problems with the Adobe Software. Sorry, that's meh! 😞 

Participating Frequently
March 12, 2020

I'm sorry but this is utterly unnacceptable for an app that auto updates. I have urgent need for this to be resolved - a major project deadline is hinging on this and your answer is to ask people to roll back a days work. This is some really amateur stuff - people have deadlines to work to.

Participant
March 12, 2020

I can't believe an enterprise as serious as Adobe decided to do something like this. This is costing hours of work, we have a deadline for friday that we won't be able to achieve because of this. 

richardp512
Participating Frequently
March 12, 2020

Do we have a way of downgrading our XD documents, so we can open them in the previous version? I have multiple documents that were edited in version 28 in one location, that are now unavailable to me unless I travel back to that office and use the machine there 😞

Harshika Verma
Community Manager
Community Manager
March 12, 2020

Hi Richard,

 

I understand it could be frustrating situtaion. Have you tried rolling back to the previous version of the file as mentioned in this post: https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?

 

Let us know if that helps.

 

Thanks,

Harshika

Participant
March 12, 2020

Wierd Ever Issue!

 

Today afternoon I was working on an Adobe XD file from my iMac, and then later evening I'm trying to work on the same Adobe XD file from my MacBook Pro, and I'm unable to open the document.

 

Adobe XD keeps prompting me "This was created with a newer version of Adobe XD. Please update Adobe XD to open it.

 

I have checked the Adobe XD version on my both computers, and the version is same "27.2.12.4."

 

I had uninstalled all the adobe creative clouds apps from MacBook Pro and re-installed the apps but, still, I'm having no luck in opening the Adobe XD document from my MacBook Pro (I keep getting the same above message).

 

Can someone please help me?

 

Thanks

ahmetsagirli
Participant
March 12, 2020

Hello,

You can translate it with Google translate.

 

Tabi bunları yapmadan önce ilk önce programları creative cloud'u kapatın.

Sorunun geçici çözümü, 28 sürümüne geçen arkadaşın bilgisayarından " C:\Program Files\WindowsApps\Adobe.CC.XD_28 ............ __adky2gkssdxte " kopyalıyıp kendi bu dosya konumuna girip " Adobe.CC.XD_27........ " klasörün içine yapıştırın, tümünü değiştir demeniz yeterli. 

 

WindowsApp klasörüne girmek için google'dan araştırma yapabilirsiniz. (bkz. https://pcrehber.com/bu-klasore-erisim-izniniz-reddedildi/ )