My Adobe XD on macOS is unable to open a job created on Adobe XD on Windows, when I open it says that the version of the job on Windows was created on a newer version of Adobe XD, but it is already updated on macOS.

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jan@tombolacph.dk

Participant

Ok this just forced my design group into migrating to Figma - Adobe might be top of the food chain - but realeasing buggy software with autoupdate - just cost this office a days work. - damn.

jamied89934906

Participant

#Harishika will you post again when the hotfix is released?

Harshika Verma

Community Manager

Hi Jamied,

Unfortunately, I do not have the exact date of the hotfix. As soon as the team releases a hot fix. I will post again on this thread and will update you all.

We are sorry for the inconvenience.

Thanks,

Harshika

S

SMARTester

Participating Frequently

Thanks for the update

jamied89934906

Participant

I have the same problem, extremly anoying, I just unistalled and re-istalled the latest version, still have the error. someone please healp me.

Harshika Verma

Community Manager

Hi All,

I can understand how frustrating this could be, however, we have reported this situation to the product team. I would like to inform you that, they are working on the hot fix it which you may see on creative cloud in near future.

In case you were already working on XD 28 and now your peers are unable to view the files which you created.

Please install XD version 27.2 from Creative Cloud (https://helpx.adobe.com/download-install/using/download-creative-cloud-apps.html) and download the previous version of the file which you edited in XD 27.2 using instructions mentioned here (https://community.adobe.com/t5/adobe-xd/revision-history-in-xd-helps-ensure-peace-of-mind-during-collaboration/m-p/10703548?page=1).

This is the workaround and you may lose the progress made on XD 28. Please accept my sincere apologies about that. We appreciate your cooperation and patience with this.

Thanks,

Harshika

B

bernardos1983

Known Participant

This workaround does NOT solve the situation. You cannot rollback a document you cannot even open!

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usamas3182403

Participant

When my colleague sends me files lately I keep getting this message, I already uninstalled the entire Adobe Creative Suite once and it didn't work. That's too inconvenient!

My XD version is 27.2.12.4

My colleague XD version is 28.0.12.10

What is the solution for this?

Please do the needful ASAP.

Thanks in advance

S

SMARTester

Participating Frequently

Lots of us are having the same problem. Keep an eye on this thread: https://community.adobe.com/t5/adobe-xd/why-can-t-download-xd-28-0-12-version/td-p/10978140?page=1

FrancoBits

Legend

Guys, try this:

Close all adobe apps > Open Creative Cloud > Help > Check for Updates.

I did this and the XD update got available to me

S

SMARTester

Participating Frequently

Weird, still nothing on mine and I've been doing that all morning. I guess we'll keep trying...

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usamas3182403

Participant

Weird, still nothing on mine too....

S

SMARTester

Participating Frequently

OK bit of an update; I spoke to a service desk rep about 30 mins ago. He said that they have pulled version 28 in order to fix some issues with it and are hoping to re-release by the end of this week. That sucks for a lot of you I'm sure, myself included as I too am on a deadline and unable to work on my designs.

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radosławś20971407

Participant

same here 😞

Infoaxon

Participating Frequently

Temporary FIX

Hi Everyone, try the steps below maybe it will help.

Open Creative Cloud on the web.
Find your file
Click on your file
In the right panel, you'll see TIMELINE and file versions saved in the cloud (VERSION CONTROL)
Find a version that's before the update for my file it was before I opened it so it was 2 days earlier
Mark that file version using the BOOKMARK ICON
CLICK USE MORE ICON
Click Open in XD

The file will open as a XD cloud document with Timeline Icon you might lose your latest updates but will retrieve the file.

HOPE IT HELPS !!!

Infoaxon

Participating Frequently

XD for Windows has an update of v28.0.12 but Mac doesn't
My team has 2 Windows users and 3 Mac users and now we can't open the file. One of the window users has the update but another one doesn't and we have a lot of problems in viewing our own files.

ADOBE !!!!! Please fix this...

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rakibz

Participant

I think this is the problem for getting those message from XD. I already updated CC twich and also uninstall and re-installed adobe XD, restarted my pc. But no changes. Please help me fix it.

Kifík

Participant

According to the information I have found in another thread. There has been some error in the latest version of Adobe XD (28.?.?) so they have stopped the rollout of the update.

Nobody can get the newest version right now. But if you got the newest update on one computer, opened any of your existing project and saved it within the newest version - you cant open it in any other version now. And that is the problem. Because you cant get that version. We simply have to wait until they start the roll out of the version again.

R

rakibz

Participant

I guess so. Cause Creative cloud update problem has just fixed! but XD still showing the same message.

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