Participant

Answered

Issues with shared links in XD

Forum|Forum|5 years ago
June 10, 2020
17 replies
5843 views

Got a big project for my company and have a lot of Execs in reviewing a clickable prototype for some proposed new development.

They were initially loving the prototype and the ability to tag comments. However one of them just tried to get in and now the page is telling them all it's password protected, despite me never requiring a password to access.

When I try to update the link I get Error 55:18 with the prompt to make a new link.

Creating a new link is an option to restore access, but then I would lose all of the comments on the old URL.

Please help!

Update: Links are accessible once again with all comments. Thank you!

This topic has been closed for replies.

Correct answer Harshika Verma

Hi All,

We are sorry for the inconvenience. There was an ongoing issue with the services and which is back to normal. Please let us know if you're till facing issues while publishing.

Thanks,

Harshika

C

Chinmay5D85

Participant

I am also facing the same issue while trying to open a link in browser it is showing error.

fadym77624408

Participant

I have the same problem

B

basakoti

Participating Frequently

Hi Adobe,

Thanks the issue is solved.

But noticied, that publishing file for development and presentation are taking longer time than previous.

A

adolfoa91338704

Participant

Hi.. I was/am having the same issue as Federico. In my case, I am only able to share Design links currently. Whenever I try to create Development links it gives me an error.

Harshika Verma

Community Manager

Hi there,

Thanks for the confirmation that you're able to publish design links. Would you mind trying to create a new link and share the results with us?

Thanks,

Harshika

A

adolfoa91338704

Participant

Both Design and Development links are functioning now, thank you.

123milhas

Participant

I'm have the same issue. It,s a shame adobe! We have had a lot of problem with this server. Why it's dosen't work normally? I stand for you adobe everytime my mates and bosses ask to me about this issue. A couple weeks ago, we had this problem, and now this issue happen again. Please, do something consistly! or produce another way to publish our prototypes, like export by .EXE

Preran

Legend

Hi Pedro,

I am terribly sorry for your experience. The team informed me that some services are now up and running. Can you try creating a link now and let us know if you are able to do that?

Thanks,

Preran

123milhas

Participant

Mister Preran

I could to rebuilt the link now.

And return to work.

Thanks for your assistence.

mkarolak

Participant

Hi folks,

I got a huge problem with my prototype link -> i was working on project and updated link today. After update, when i try to open it in browser i am asked to type in password, but i have not generated it!

(Project was not password protected). Updating the project is not possible - i get 55:18 error.

I need to get to a new link due to huge ammount of comments.

SB from @adobe could help me ?

mkarolak

Participant

Strange thing - i duplicated the .xd file, created new link and still password which was not set appears 😮 I updated the link with new password but it is not working.

P

paolojduarte2

Participant

Hello,

I also am having this issue and I tried the above suggestion but I was not able to close all the processes as they kept reappearing. For a few of them, I also had to use Admin username/password as I'm on an enterprise account but since I am not the admin, I was not able to close every single process. Thus, I'm still getting the " We can’t create this link because your storage is full. Go to Published on the web to remove some links to free up storage" even though I'm only at 2.4GB out of 1TB. Is there anything else I can try to do to be able to accomplish sharing moving forward? This is a high priority issue for me.

Rishabh_Tiwari

Legend

Hi there,

Sorry to hear about the trouble. There is an ongoing service outage because of which you are getting this error. Our team is aware of the issue and working on the fix, for updates on this Outage please stay tuned to this discussion: https://community.adobe.com/t5/adobe-xd/sharing-services-are-temporarily-down/td-p/11197926?page=1

Regards

Rishabh

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leticiapcb

Participant

Hi, I'm doing an important project with my colleague and I can't share with her because it's saying that my cloud storage is full. That's impossible, because I only have 1 project save in the cloud. Can anybody help me?

B

basakoti

Participating Frequently

Issue is with Adobe release itself, and they are asking us to have patience until they resolve.

A

Anonymous

I have the same issue

Preran

Legend

Hi everyone,

As Harshika mentioned, the team is investigating the issue. We will update this post as soon as the services are up and running. Request your patience until then.

Thanks,

Preran

A

Anonymous

The link wasn't uploaded with a password. This worries me because this is the third time, that we as a team, have problems with these links, which we share with both the clients and our development team.

I tried to see if the same was happening to other links, and some show this message, others are ok.