Missing cloud document in Adobe XD (URGENT)

Forum|Forum|4 years ago
April 19, 2021
2 replies
899 views

Hello,

My latest cloud document edited only today has gone missing. I'm unable to find it in my cloud, while all other files I was working with simultaneously are present in the cloud. I wasn't collaborating with anyone on this document and it wasn't saved in on my system either. I'm working with the latest free version of XD. I've tried the couple of solutions mentioned on this forum, but they do are not working for my issue. Here is what I've already tried without success:

https://community.adobe.com/t5/adobe-xd/unable-to-see-cloud-documents-in-adobe-xd/m-p/10687042

https://community.adobe.com/t5/adobe-xd/missing-cloud-file-in-adobe-xd/m-p/11841962

Could anyone please help out? I need the file back urgently for my portfolio.

Thanks in advance.

This topic has been closed for replies.

Z

Zulhatfi

Participant

Same issue with me, i asked my collegue, they still can see the files in their cloud from XD, but for me, all of my files in cloud is missing. I'm using XD for Mac.

D

dahermedia

Participating Frequently

did they find it for you please tell me yes?!!

HARSHIKA_VERMA

Community Manager

Hi there,

We are sorry to hear you are having trouble finding the cloud document in XD. We would request you to please check the file here: https://assets.adobe.com/cloud-document Please make sure you're logged in with the same Adobe ID from which you've created the document.

Thanks,

Harshika

A

AudioslaveAuthor

Participant

Hey,

I've already tried that, and didn't work. Any other solutions?

D

dahermedia

Participating Frequently

did they find them for you??!!!

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