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perrybrus
Inspiring
May 23, 2017
Answered

Missing fonts in XD.

  • May 23, 2017
  • 12 replies
  • 31970 views

I have just a limited amount of fonts showing in my Xd font list, it occurs only in Xd and not in any other app. I'm using W10. I have no weird font manager tool or anything like that. My fonts are all valid OT and TT files. I read that I'm not the only one having this issue but seems to me that each issue is unique and that Xd struggles with fonts? What's up with this? Any progress?

    This topic has been closed for replies.
    Correct answer Bear Travis

    Hi,

    Sorry for late response but I've been preforming some actions in order to resolve the issue. I went trough my Windows font folder to see if I lost some fonts when I converted from Windows 7 to Windows 10. I thought perhaps some licensed fonts demanded re-installment to be valid with a new Adobe app. I re-installed Gotham to try this theory out and it worked. It obviously needed to be re-installed to be available in Xd. I have no idea why it is like this cause as mentioned earlier the same typeface was available in the other Adobe apps that was installed earlier. Now I need to go trough a plethora of fonts in the same manner cause the fontlist in Xd is still restricted, however, for reasons unknown the list is a little larger now than when I first posted this issue.

    NB: I have no Help link in my Xd menu. I'm running the latest version as there are no updates available in the CC installer.

    There are not Fonts option under Appearance and Personalization in my Windows 10 OS. My OS version is 1607, build 14393.1198.

    I had a look in my Windows font folder and counted 186 typefaces, but remember that weights are not counted and some fonts carry 10-15 built in weights in addition to what's counted in the folder.


    Hi again,

    Thank you for getting back to us. It sounds like re-installing the missing fonts can work around the issue for you, so I would definitely recommend taking that approach while we continue to dig into this on our end. I was searching for similar issues, and it sounds like installed fonts may not always cleanly make the jump during a Win OS system upgrade (something along these lines).

    We use the system font collection to list fonts in XD, and we have occasionally run into issues where that font collection can be fragile (such as having fonts installed outside the default folder, eg via MainType). Other Adobe applications have a bit more maturity in this area, so it sounds like they are able to work around some issues with the system font collection we haven't quite been able to yet.

    We'll continue to investigate, but hopefully the workaround will help you move forward,

    -Bear

    12 replies

    J
    jmp808
    Participant
    May 22, 2021

    In Windows 10 "Font Settings" use the "Add Fonts" there instead of just dragging them into c:\windows\fonts

     

    this added the fonts to XD that were missing... you can also check Windows Paint, it has the same issue.

     

    J.

     

     

    S
    sandrap46824814
    Participant
    January 23, 2023

    I am having the same issue here I can't believe Adobe hasn't been able to look into this bug. I wonder if they have Product Managers who are aware of this issue.

    The issue is clear: the fonts that are available and being used in Adobe Photoshop, Illustrator, InDesign, Dreamweaver, After Effects, and Premiere Pro are not available in XD. They are on the list but you cannot use them. They seem not to work for some reason.

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    January 23, 2023

    Hi @sandrap46824814,

     

    We are sorry to hear you are unable to use fonts in XD, which are available in all Adobe apps. Would you mind telling us the names of the fonts you cannot use in XD? Have you activated these fonts from the Adobe fonts website or downloaded them from any third-party websites?

     

    If activated from the font's website, do the fonts shows activated in the Creative Cloud Desktop app?

     

    We will try our best to investigate the issue and assist you.

     

    Thanks,

    Harshika

    eliyah
    eliyah
    Known Participant
    June 25, 2020

    why dont' you guys ask the other Adobe ap teams how to do it, it's all under the same company, after all...

    good luck

    arsooni
    arsooni
    Participant
    October 10, 2019

    I solved this problem with a simple solution. 🙂
    In Font Expert program right click in the missing font and select :Edit Font Properties and very funny way change font Family Name or add a word in the end font name. For example my missing font name is Handel Gothic , i change family name to Handel GothicB and very simply sloved this Adobe XD bug problem.

    S
    Stepphun
    Participating Frequently
    June 28, 2019

    Same problem. Somethings must be broken with how you register the fonts within the app...

    Every other Programm on our systems has the correct font list. but somehow xd didn't get the news...

    That makes it currently not useable for production

    We use fontbase as Fontmanager and are on XD Version 20.1.12.4 for Windows 10

    marab
    marab
    Participant
    March 31, 2020

    Same problem, even now, with 2020 version. What a pity!

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    March 31, 2020

    Hi there,

     

    Sorry to hear you are having trouble using Adobe Fonts in XD. We would like to know a few more details to investigate abour it.

    • Would you mind telling if you are unable to see any activated fonts in XD or is it only with a specific font?
    • Have you tried deactivating and reactivating fonts?
    • What is the OS and XD version of your machine?

     

    We will try our best to help.

     

    Thanks,

    Harshika

    C
    chris.bannu
    Known Participant
    December 20, 2018

    I have the same problem too.

    A
    artsyrakel
    Known Participant
    October 29, 2018

    My fonts are showing up in word pad. But I've been trying to toggle activation on my fonts in FontBase and restart XD and computer for that matter and nothing is working. I do it over and over and over and sometimes it will work and sometimes it won't. Typekit seems to work.

    This is SUPER frustrating.

    Not using a font management system is not really an option for me. It can really slow my computer down to have all of my fonts activated at one time.

    A
    artsyrakel
    Known Participant
    October 29, 2018

    All the sudden my fonts just showed up. The only thing I did was out of exasperation, I decided to see if I could find a similar font on Typekit and activated it. Then closed XD and opened again, and now my fonts are working. Who the hell knows.

    X
    X-Trait Communications
    Participant
    July 27, 2018

    I have similar problems with some of my fonts in XD

    jon.j.kneeland
    jon.j.kneeland
    Participant
    May 17, 2018

    Is there anyway that this information could be embedded in XD? I know a TON of people that aren’t utilizing XD for this very reason. Especially when they cant use 3rd party extensions like Extensis Suitcase Fusion or FontExplorer.

    M
    Marcplaticolab
    Participating Frequently
    April 25, 2018

    Hello, i'll have to join in to this complaint as well.

    I'm on windows 10 and on Adobe XD version 7.0.12.9. I use Nexusfont to manage my fonts, i don't install fonts directory to my windows font folders but use Nexusfont to install my fonts from my personal font folder. Photoshop, Illustrator, and every other Adobe product, along with every Microsoft Office product find all my installed font. except XD.

    Is there a solution for this? clearly XD is the issue.

    A
    Aleksandra Tulibacka
    Participant
    April 9, 2018

    Hi,

    I've just noticed interesting thing. I'm using Windows 10 and FontBase as font manager.

    Fonts installed on my drive (in folder "Fonts" in Windows files) works fine, but all of that activated by FontBase aren't visible. I wanted to work in XD so I've decided that I will simply manually install fonts that I need to design website on my conputer and funny thing happend.

    After installing one font and turning off and on Adobe XD app, all fonts (including ones activated by FontBase) are avabible on list and I can use it. It works that way every time - after every rebooting of Windows I have to install one font to access all database. It looks to me like Windows are refreshing some kind of informations after installing fonts and XD uses that list instead of list of accually installed fonts.

    georgesa54459449
    georgesa54459449
    Participant
    May 17, 2018

    Exact same thing happened to me. XD won't recognize my FontBase collection. Copied only 1 font from my font family to Windows 10 fonts folder, restarted XD, all my FontBase fonts are now usable.

      elainecc
      Community Manager
      elaineccCommunity Manager
      Community Manager
      May 17, 2018

      Can you check to see if the fonts are also available in WordPad? If they’re not available there, it’s a known issue with Windows – font managers that had fonts installed before an OS update to Win10 don’t migrate correctly. If you uninstall and reinstall the fonts, they should show up in XD. Let me know if that works!

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