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smrati5DF4
Participant
Sep 15, 2020 9:11 AM UTC
Question

my XD froze on start screen.

It loads the logo screeh .. freezez and shuts down on its own in a while. Please help.

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    2 replies

    Rishabh_Tiwari
    Rishabh_Tiwari
    Legend
    Sep 15, 2020 4:30 PM UTC

    Hi there,

     

    Sorry to hear about the trouble. Please try the suggestion shared by Italosan and if that doesn't help, please share a few more details like:

     

    1. The version of XD and the Operating System.
    2. Please collect and share the logs through DM: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

     

    Note: While sending DM, please add this discussion link in the subject.

     

    Regards

    Rishabh

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      italosan
      Community Expert
      italosanCommunity Expert
      Community Expert
      Sep 15, 2020 10:15 AM UTC

      Hi, I recommend you check out this thread: TROUBLESHOOTING: Adobe XD crashes (White screen) on launch on Windows 10

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