my XD froze on start screen.

Question

It loads the logo screeh .. freezez and shuts down on its own in a while. Please help.

Rishabh_Tiwari · Answer

Hi there,

Sorry to hear about the trouble. Please try the suggestion shared by Italosan and if that doesn't help, please share a few more details like:

The version of XD and the Operating System.
Please collect and share the logs through DM: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

Note: While sending DM, please add this discussion link in the subject.

Regards

Rishabh

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