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M
Marilla26073754s3w6
Participant
September 12, 2022
Question

Remove public link

  • September 12, 2022
  • 1 reply
  • 674 views

I have created a public link and i want to remove it. But unfortunatlly, the source file is deleted and there is no backup file. And now i am trying to delete the public link but it gives me an error " Could not delete asset permanently".
So seeking your guidance to help me solve this problem.
Thanks.

    This topic has been closed for replies.

    1 reply

    Dan Rodney
    Community Expert
    Dan RodneyCommunity Expert
    Community Expert
    September 12, 2022

    When you go to https://assets.adobe.com/ and click the Published tab, can you hover over the file, click the ••• button at the bottom right and choose Permanantly delete? Is that what is giving you the error?

    — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
      M
      Marilla26073754s3w6Author
      Participant
      September 12, 2022

      yes , it gives that error when i choose permanantly delete from published tab.

       

      Dan Rodney
      Community Expert
      Dan RodneyCommunity Expert
      Community Expert
      September 12, 2022

      I'm sorry that I don't know anything else to try. I see there's a similar thread here about the same type of issue (but not specific to XD) https://community.adobe.com/t5/creative-cloud-services-discussions/can-t-permanently-delete-old-files-under-quot-deleted-quot-files/m-p/12334561

      You may want to contact Adobe support to see if they can help you.

      — Adobe Certified Expert & Instructor at Noble Desktop | Web Developer, Designer, InDesign Scriptor
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