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kristofl95307127
Participant
Dec 6, 2022 9:44 AM UTC
Answered

Shared asset library not visible to other users

Hi,

 

I seem to have a problem with a shared asset library in Adobe XD. I have just updated and am therefore using the latest version of XD. 

 

I am working for a large company. My colleagues and I are using an enterprise license. I have created an asset library which is saved on Creative Cloud. I have used the 'Publish Library' button.

 

After publishing the library I have shared it with my colleague who is using the same enterprise license.  He doesn't get any E-mail with a link though. Even when I share the link to the library directly it isn't working correctly. He is able to open and view my library file as a whole. However, he is unable to make the library show up in his left pane (and thus using the library as intended). I have tried sharing with another colleague and the same issue occured. I have given both colleagues 'Edit' rights.

 

Does anyone have any idea what is going wrong and what I could try to fix this issue?

 

 

 

 

 

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    kristofl95307127Correct answer
    Participant
    Dec 8, 2022 2:18 PM UTC

    We have found the solution to this issue. The problem was that we didn't notice the notification in the creative cloud app. Therefore, the process was stuck on a "pending" status. Now that my colleagues accepted the invitation everything is working fine.

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    3 replies

    kristofl95307127AuthorCorrect answer
    Participant
    Dec 8, 2022 2:18 PM UTC

    We have found the solution to this issue. The problem was that we didn't notice the notification in the creative cloud app. Therefore, the process was stuck on a "pending" status. Now that my colleagues accepted the invitation everything is working fine.

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      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      Dec 6, 2022 10:18 PM UTC

      There's a similar thread, Shared library does not appear in business profile, with a solution that includes a link to this article: 

       

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      kristofl95307127Author
      Participant
      Dec 7, 2022 7:17 AM UTC

      Hi Myra,

       

      Thank you for your reply. However, this seems to be concerning an issue with migrating assets from a personal to an enterprise account. I only have an enterprise account so there is nothing to migrate. My colleague is also using his enterprise account, so I guess it should work.

       

      I did however find another thread that might be helpful: https://community.adobe.com/t5/premiere-pro-discussions/shared-libraries-access-not-functioning-across-team/td-p/12926546

       

      We do have a VPN and therefore that might be interfering with the process. Will test this out later.

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