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kristofl95307127
Participant
December 6, 2022
Answered

Shared asset library not visible to other users

  • December 6, 2022
  • 2 replies
  • 722 views

Hi,

 

I seem to have a problem with a shared asset library in Adobe XD. I have just updated and am therefore using the latest version of XD. 

 

I am working for a large company. My colleagues and I are using an enterprise license. I have created an asset library which is saved on Creative Cloud. I have used the 'Publish Library' button.

 

After publishing the library I have shared it with my colleague who is using the same enterprise license.  He doesn't get any E-mail with a link though. Even when I share the link to the library directly it isn't working correctly. He is able to open and view my library file as a whole. However, he is unable to make the library show up in his left pane (and thus using the library as intended). I have tried sharing with another colleague and the same issue occured. I have given both colleagues 'Edit' rights.

 

Does anyone have any idea what is going wrong and what I could try to fix this issue?

 

 

 

 

 

    This topic has been closed for replies.
    Correct answer kristofl95307127

    We have found the solution to this issue. The problem was that we didn't notice the notification in the creative cloud app. Therefore, the process was stuck on a "pending" status. Now that my colleagues accepted the invitation everything is working fine.

    2 replies

    K
    kristofl95307127AuthorCorrect answer
    Participant
    December 8, 2022

    We have found the solution to this issue. The problem was that we didn't notice the notification in the creative cloud app. Therefore, the process was stuck on a "pending" status. Now that my colleagues accepted the invitation everything is working fine.

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      December 6, 2022

      There's a similar thread, Shared library does not appear in business profile, with a solution that includes a link to this article: 

       

      K
      kristofl95307127Author
      Participant
      December 7, 2022

      Hi Myra,

       

      Thank you for your reply. However, this seems to be concerning an issue with migrating assets from a personal to an enterprise account. I only have an enterprise account so there is nothing to migrate. My colleague is also using his enterprise account, so I guess it should work.

       

      I did however find another thread that might be helpful: https://community.adobe.com/t5/premiere-pro-discussions/shared-libraries-access-not-functioning-across-team/td-p/12926546

       

      We do have a VPN and therefore that might be interfering with the process. Will test this out later.

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