Shared library does not appear in business profile

[Roberta Cortez]

The email my colleague shared his library is the same for my personal profile and the professional one, but when I choose the professional profile, the library does not appear for me! Can anyone help me?

[Tarun Saini]

Hi Roberta,

Thank you for contacting us. I looked at your Adobe account information and discovered that both your personal and business accounts use the same email address. Please log in to the email and choose the personal account to see if it works.

Regards,

Tarun

[Roberta Cortez]

Hello, Tarun! Yes, the library appears with the personal account. But I
need to use the business account and that's what's weird, because it
doesn't appear in it. Because it's the same email, I should have access to
the library on both accounts. 😬

[Tarun Saini · Accepted solution]

Thank you for your reply. Please read this article, follow the suggested steps, and let us know if that helps. https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

Regards,

Tarun

[Roberta Cortez]

Thank you for the explanation. But when I log off and log in again, the Asset Migration option does not appear to me =/

Is there another way to do this procedure?

https://helpx.adobe.com/br/enterprise/using/migrate-assets-to-enterprise-account.html

[Roberta Cortez]

Ignore my last message! I did the steps from the link you gave me, copied the library address, logged off and clicked "add to your libraries". I pasted the link there, logged into the target profile and it worked! Thank you!