Shared library does not appear in business profile

New Here ,
Jun 29, 2022 Jun 29, 2022

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The email my colleague shared his library is the same for my personal profile and the professional one, but when I choose the professional profile, the library does not appear for me! Can anyone help me?

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Collaboration , Libraries

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correct answers 1 Correct answer

Adobe Employee , Jun 29, 2022 Jun 29, 2022

Thank you for your reply. Please read this article, follow the suggested steps, and let us know if that helps. https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

 

Regards,

Tarun

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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Hi Roberta,

 

Thank you for contacting us. I looked at your Adobe account information and discovered that both your personal and business accounts use the same email address. Please log in to the email and choose the personal account to see if it works.

 

Regards,

Tarun

 

 

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Hello, Tarun! Yes, the library appears with the personal account. But I
need to use the business account and that's what's weird, because it
doesn't appear in it. Because it's the same email, I should have access to
the library on both accounts. 😬

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Adobe Employee ,
Jun 29, 2022 Jun 29, 2022

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Thank you for your reply. Please read this article, follow the suggested steps, and let us know if that helps. https://helpx.adobe.com/in/enterprise/kb/transfer-assets.html

 

Regards,

Tarun

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Thank you for the explanation. But when I log off and log in again, the Asset Migration option does not appear to me =/

 

Is there another way to do this procedure?

 

https://helpx.adobe.com/br/enterprise/using/migrate-assets-to-enterprise-account.html

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New Here ,
Jun 29, 2022 Jun 29, 2022

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Ignore my last message! I did the steps from the link you gave me, copied the library address, logged off and clicked "add to your libraries". I pasted the link there, logged into the target profile and it worked! Thank you!

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