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zihuiz53511837
Participant
Sep 22, 2020 4:58 PM UTC
Answered

The color picker issue

Hello, I updated my XD (Mac platform) to the newest version but I cannot use the color picker feature. When I hit the color picker icon, nothing happens. I've tried to reinstall the app but still not working. 

 

Please help me solve the issue.

 

 

 

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zihuiz53511837Correct answer
Participant
Oct 9, 2020 3:42 PM UTC

Hello, I just restart my Mac and the color picker is back to work. Thank you

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5 replies

Harshika Verma
Community Manager
Harshika VermaCommunity Manager
Community Manager
Sep 28, 2020 10:16 AM UTC

Hi there,

 

We are sorry for the delay in response. Would you mind sharing the screenshot of your about XD info page? Have you tried signing out of XD and Creative Cloud app, restart the machine and then sign back in? Is it happening with every file or with  a specific file? Please check if any antivirus is causing the issue.

 

We will try our best to help.

 

Thanks,

Harshika

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    zihuiz53511837Author
    Participant
    Oct 9, 2020 3:27 PM UTC

    Hello, thank you for replying. Attached is the info page I guess? I've tried to uninstall and install the latest version and old version. But both don't work. The color picker issue affect every XD file. Thanks

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    Dave Van
    Dave Van
    Participant
    Sep 22, 2020 9:27 PM UTC

    Hello, could your post be related to this one by any chance?

    https://community.adobe.com/t5/adobe-xd/my-color-picker-not-working/td-p/9999377?page=1

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