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Z
zihuiz53511837
Participant
September 22, 2020
Answered

The color picker issue

  • September 22, 2020
  • 2 replies
  • 779 views

Hello, I updated my XD (Mac platform) to the newest version but I cannot use the color picker feature. When I hit the color picker icon, nothing happens. I've tried to reinstall the app but still not working. 

 

Please help me solve the issue.

 

 

 

This topic has been closed for replies.
Correct answer zihuiz53511837

Hello, I just restart my Mac and the color picker is back to work. Thank you

2 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
September 28, 2020

Hi there,

 

We are sorry for the delay in response. Would you mind sharing the screenshot of your about XD info page? Have you tried signing out of XD and Creative Cloud app, restart the machine and then sign back in? Is it happening with every file or with  a specific file? Please check if any antivirus is causing the issue.

 

We will try our best to help.

 

Thanks,

Harshika

    Z
    zihuiz53511837Author
    Participant
    October 9, 2020

    Hello, thank you for replying. Attached is the info page I guess? I've tried to uninstall and install the latest version and old version. But both don't work. The color picker issue affect every XD file. Thanks

    Dave Van
    Dave Van
    Participant
    September 22, 2020

    Hello, could your post be related to this one by any chance?

    https://community.adobe.com/t5/adobe-xd/my-color-picker-not-working/td-p/9999377?page=1

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