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PIX3LY
Participant
February 23, 2021
Answered

Transparency bug when viewing prototype in browser

  • February 23, 2021
  • 3 replies
  • 936 views

One of my developers is running into an issue when viewing a prototype link in browser. The menu overlay shape (white) does not show up in his view and instead there's a bug where it shows a weird pattern where the white shape would normally be.

 

The menu looks fine for all of my other developers. Not sure why this is happening to just one of them. Below is the screenshot from him that shows the bug. That should just be a white shape.

 

What my developer sees in his prototype link:

 

 

What it should look like (and what it looks like for everyone else):

 

 

My developer's machine specs:

 

OS Name Microsoft Windows 10 Pro
Version 10.0.18363 Build 18363
Browser: Chrome, Firefox, Edge (bug happens for him in all browsers)
This topic has been closed for replies.

3 replies

monterxz
monterxzCorrect answer
Inspiring
February 25, 2021

It's the same as reported here Solved: Re: White overlays become transparent in published... - Adobe Support Community - 11781433 

and here Re: BUG Prototype visualization at 100% zoom - Adobe Support Community - 11273163

and here is my workaround Re: Prototype visualization at 100% zoom bug - Adobe Support Community - 11738115 

    P
    PIX3LYAuthor
    Participant
    February 25, 2021

    Holy. Moly.

     

    Your workaround (zoom 100% to 99%) is working for my developer. Thank you for this informative reply—hopefully the Adobe team can address and fix this issue in a future update!

      Martin Marek
      Martin Marek
      Known Participant
      February 24, 2021

      I guess it will be the same problem as I have: https://community.adobe.com/t5/adobe-xd/publish-broken-element-backgrounds-in-web-view/m-p/11663890#M42236

      HARSHIKA_VERMA
      Community Manager
      HARSHIKA_VERMACommunity Manager
      Community Manager
      February 24, 2021

      Hi there,

       

      We are sorry to hear that your one of the developer is having trouble previewing the prototype link in the browser. Would you mind checking with him if there are any pending system updates for his machine? Please ensure his graphic card drivers are up to date. Could you please ask him to open the prototype on a different machine if possible?

       

      I would also request you to please share the link with us as well so that we can check at our end as well.

       

       

      Thanks,

      Harshika

       

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