Unable to install XD starer plan

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I was trying to install Adobe XD starter plan onto my computer, but upon clicking on the link I received this message

Is there any reason why I can't access the starter plan? I had always been able to install it no problem on my other computers, but now due to this message I can no longer access my design files on my new computer. Any help would be appreciated.

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Ares Hovhannesyan

Community Expert

Try this. Go to your Adobe ID account. Check active sessions. If you have more that 2 - cancel them. May be you have using CC on more than 2 machines,

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Kenneth25877803medpAuthor

Participating Frequently

Unfortunately this does not work for me. After deactivating one of my devices it still gives me the same error message.

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AkinGn

Community Expert

Hi @Kenneth25877803medp, as I see in this conversation: https://community.adobe.com/t5/adobe-xd-discussions/unable-to-install-adobe-xd/td-p/11109755 you might want to try suggestion here: https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html and as I suggested to another user you might meanwhile try starting a full version trial and hopefully to be able to use the free version at the end of the trial. Let's see if any other experts is going to suggest something else. Happy creating!

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Kenneth25877803medpAuthor

Participating Frequently

Will it automatically start charging money after the free trial ends?

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AkinGn

Community Expert

Hmm I don't want to misinform you but I don't think so, at the end of the trial, the apps don't have a free plan usually offers you some plans to buy, but XD has a free plan, so I don't think it's going to charge you automatically before asking and you choosing a paid plan. I'd suggest creating a test account with another mail, that way you'd know for sure, maybe meanwhile some other expert suggests something else, happy creating!

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