Participant

Question

Unable to launch Adobe XD on McBookPro with Big Sur OS.

Forum|Forum|5 years ago
February 3, 2021
2 replies
635 views

Hi there,

I am having issue starting AdobeXD. It sounds like starting the App but then nothing happens.

I am using latest AdbobeXD version. All other Apps I have installed are wirking fine. Its just the XD.

What do I need to do to fix this issue.

Thanks,

Crash on mac

This topic has been closed for replies.

Harshika Verma

Community Manager

Hi Narendra,

Sorry for the trouble in launching XD. After doing uninstall/reinstall as suggested by Italo, if you still experiencing the issue, please share the details asked here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M44219 with me over a PM and I will try my best to help.

Also, one of the customers informed that formatting the hard disk of his iMac and doing a clean install of Big Sur helped him.

Thanks,

Harshika

N

Narendra5E9FAuthor

Participant

Hi Harshika,

Thanks for reaching out to me.

I followed the CC clean up and reinstall steps as Italo advised and now able to open XD and other CC Apps without issue.

I am all set now.

Thank you,

Narendra

italosan

Community Expert

Hi, we are happy that your problem has been solved. If you have any problems in the future, please contact us 🙂

italosan

Community Expert

Hi, have you tried uninstalling Adobe XD using Creative Cloud Cleaner tool? This will also delete any corrupt files. Also, check if the Creative Cloud app is up to date.

N

Narendra5E9FAuthor

Participant

Hi Italo,

Removing CC desktop using CC cleaner tool and a fresh install worked. Must be a corrupt file was stoping XD from opening. I am now able to open XD and other Apps without issue.

Thank you.

Narendra

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