Participant

Answered

Unable to open the local file in XD getting (Error:86).

Forum|Forum|11 years ago
May 4, 2014
82 replies
104657 views

Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

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Correct answer inspiring_observer7877

Hello everyone,
If you have error code 86 when opening an Adobe XD file.

If you are on a Mac equipped with an Apple Silicon chip.
1- Uninstall Creative Cloud Desktop and reinstall it by selecting macOS | Other download methods.
https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

2- Open Creative Cloud Desktop > File, then drag and drop the file. The file will re-synchronize and from the cloud click on the blue "open" button.

If you are on Windows try the second solution directly, if it still does not work contact Adobe customer support.

Thanks,
Mathieu

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TanyaStashko

Participant

Hello, please help me as I am getting the error code 86 while opening a file in XD. I tried uninstalling and reinstalling without any success.

Harshika Verma

Community Manager

Hi @TanyaStashko,

We are sorry to hear you are unable to open the local XD file. Please try the below steps-

Try to open the file on another machine. If the file opens up, rename the file and then try to open the file again on the first machine.
Please create a new user account of your machine and then try to open the file.
Windows: https://www.youtube.com/watch?v=j3UwhgNXsvM

Mac: https://www.youtube.com/watch?v=95Z107ceDfk

If this doesn't help, please share the XD file with me over a private message so that we can look into the issue.

Note: Upload the file to a shared location such as CC or Dropbox and share the URL with me.

We will try our best to help.

Thanks,

Harshika

D

Disgruntled XD user

Participating Frequently

Started getting this error last week to all files stored on our share drive. We stopped working in the cloud due to corrupt files.
Have read through the proposed solutions. But they don't seem to work for everybody.

One thing... I did have one of the unopenable files in an email. When that file was placed in the sharedrive in the same folder as the other XD files, it opened fine. Don't know what this means, but I don't have all files backed up and it's 9 months of work.
XD version: 55.0.12
OS version: Monterey 12.6

Futuricon

Participating Frequently

try this https://lsbdata.com/blog/oh-my!-how-to-repair-damaged-adobe-xd-file

D

Disgruntled XD user

Participating Frequently

Thanks for the suggestion, it looks good, but is for PC. Am on Mac. Will try and find something similar

J

janvasek

Participant

If you have old version of xd doc or old version of xd doc on cloud ... you can open xd file in the WinRar/WinZip extract folder "META-INF" and move it to the broken xd file and replace it. For me it works 🙂 (you can try get META-INF folver from another xd file and try replace it in to the broken xd file)

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ta-nomic

Participant

Hi @janvasek

how did you manage to do that. I can open the xd file with 7zip or winrar.
But as soon as I try to throw in the META-INF it throws an error that the archive is not valid.

Cheers

F

Fairuz5E29

Participant

The problem is asked in 2019, and now 2022. I am using the latest XD version but am still unable to find any solution to this problem. I worked yesterday night with this file just FINE. But today morning it's showing the error and I am unable to show the prototype. It happened to me before too... The file becomes unreadable just within one night.

I have tried all the solutions. Nothing is working.

U

UX_Joan

Participating Frequently

Hi,

go to your Adobe settings and set your Adobe XD software release to a previous one. What you also have to do is to deactivate that Adobe update the software automatically. You must set your Adobe XD release to the previous version. Try it and let me know if that worked. This solution worked for me and I was able to open my files again.

D

Disgruntled XD user

Participating Frequently

Tried it, made no difference for me. Files still unopenable.

J

joyjouyuxer

Participant

Hi, I'm getting an error-message 86 when opening a local XD file, too. All my other XD files open with no issues. The message is "（file name）.xd 파일을 여는 도중 오류 발생 (오류 코드: 86) 효한 XD 문서가 아닙니다."

What I've tried:

rename the file
restart Creative Cloud / machine / etc
open the broken file on one other macOS machine (macOS version: Monterey. with different accounts)
deinstall / reinstall XD

but nothing helps. still can't open it and the error message still shows up.

What I'm running:

MacBook Pro 2019(13-inch, 2019, Four Thunderbolt 3 ports), 2.4 GHz Quad core Intel Core i5
Adobe Creative Cloud Version 5.7.0.1307
macOS Catalina version 10.15.7
XD Version 50.0.12

Is there any chance the support can check and restore my file?

It's really an important file and I have to use in my project demo this Friday...

😢😢😢

😢😢😢

Thank you very very very much.

S

SketchyPuff

Participant

I downloaded the Google Material UI kit from th Adobe website, and it isn't opening in Adobe XD (version 48.0.12). The message that's displayed says it is not a valid file.

I tried all the suggested resolutions for error 86 on this forum, but none of them have worked for me. Please help!

Ares Hovhannesyan

Community Expert

Did you try this one Solved: Unable to open the local file in XD getting (Error... - Adobe Support Community - 10565034

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SketchyPuff

Participant

Yes, I tried that one, and it didn't work for me.

nishans86503184

Participant

My same problem.

D

dom_xd

Participant

I will never use this sh___ software again – thank you XD for your clear message.

A

Abhinav5C8F

Participant

Hello sir,

I'm having an issue 86 in Adobe XD, as I have multiple files in XD but only in one file I'm getting this issue, I can't access my file from both xd and local desktop, please give me a relevant solution for this, as I have the updated version of the software and having window 10 . Can I get my data back.

Please let me know, my mail id - muskan@anoroctechnologies.com

Harshika Verma

Community Manager

Hi there,

Sorry for the trouble. We would request you to please try the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/td-p/10565034 and let us know if that helps.

If it doesn't, please share the details asked here: https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/11437691#M36954 along with the XD file so that I can escalate your issue for further investigation.

We will try our best to help.

Thanks,

Harshika

T

travisw97108018

Participant

I am experiancing the same issue. I tried everything suggested and no luck. i tried on both mac and pc someone please help.

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