Unable to open XD files since migrating to new company getting error: 87

Forum|Forum|5 years ago
July 16, 2021
2 replies
370 views

Hi

I'm having issues opening XD files that were downloaded from Creative Cloud. My company recently migrated to another company so we had to transfer the Adobe accounts to a new company and since then I get an error message when trying to open old xd files:

There was an error opening the file Kumulate Reskin Designs.xd

Error code: 87

This is not a valid XD document.

Any help would be greatly appreciated

Thanks

Product performance

This topic has been closed for replies.

Harshika Verma

Community Manager

Hi default8dw7bulyvn94,

Thank you for reaching out. We would like to follow up on your issue. Are you able to resolve the issue by following the steps shared in the thread?

Please feel free to update the discussion if you need further assistance from us. We would be happy to help.

Thanks,

Harshika

D

default8dw7bulyvn94Author

Participant

Hi

I tried opening the files on another machine and it didn't work. Not sure what's happened, I can't get access to the Creative Cloud files as we've now merged companies and my login details are no longer in use. I only have the downloaded files