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Participant
May 4, 2020 9:48 PM UTC
Answered

Unable to record desktop preview in XD

My Record Button in prototype Preview isnt working, not sure if it ever did, was wondering if anybody else has this issue?

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Atul_Saini
Atul_SainiCorrect answer
Legend
May 4, 2020 10:22 PM UTC

Hi Moshem, sorry to hear that you're unable to record prototype on your machine. If you are using a MacOS 10.15, please try the steps mentioned here (https://helpx.adobe.com/in/xd/kb/enable-recording-catalina.html).

 

There's an ongoing discussion which you may refer for additional screenshots (https://community.adobe.com/t5/adobe-xd/xd-s-issue-with-macos-catalina-can-t-record-prototype-preview/td-p/10502369?page=1).

 

If the problem persists, please share the version of XD and OS build. We'll be happy to take it further. 

 

Thanks,

Atul_Saini

3 replies

Participant
Jun 5, 2020 2:52 PM UTC

Recording ability is not working.
The top right button to record start blinking as usual, but the time stays still, so the recording didn't star.

Please help!

 

Edited. I just found the solution here. The issue is related to MacOS Catalina.

 

https://community.adobe.com/t5/adobe-xd/unable-to-record-desktop-preview-in-xd/td-p/11104672?page=1

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Rishabh_Tiwari
Legend
Jun 8, 2020 1:13 PM UTC

Hi Robert,

 

Thanks for reaching out and glad to hear that the issue is resolved, feel free to reach out to us if you have any other questions or issues. 

 

Regards

Rishabh

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Atul_Saini
Atul_SainiCorrect answer
Legend
May 4, 2020 10:22 PM UTC

Hi Moshem, sorry to hear that you're unable to record prototype on your machine. If you are using a MacOS 10.15, please try the steps mentioned here (https://helpx.adobe.com/in/xd/kb/enable-recording-catalina.html).

 

There's an ongoing discussion which you may refer for additional screenshots (https://community.adobe.com/t5/adobe-xd/xd-s-issue-with-macos-catalina-can-t-record-prototype-preview/td-p/10502369?page=1).

 

If the problem persists, please share the version of XD and OS build. We'll be happy to take it further. 

 

Thanks,

Atul_Saini

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