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creativedigitalnz
creativedigitalnz
Known Participant
January 26, 2018
Answered

Unable to scroll prototype (without using mouse wheel)

  • January 26, 2018
  • 11 replies
  • 10165 views

Currently trying to share a prototype with client. It appears they are using a mouse without a scroll wheel so cannot scroll past the set viewport height?

I have tested and there are no scroll bars available. I cannot even click and drag like I can in the preview feature (within XD).

So to reiterate, it works using my mouse with a scroll wheel. It does not work without.

Help!

    This topic has been closed for replies.
    Correct answer Corrinna Rainwater

    Hi,

    unfortunately a mouse wheel is required to scroll artboards within their viewports. If you are on Windows you can click on the artboard and use the up and down arrow of the keyboard. This does not seem to work on mac.

    HTH, Corrinna

    11 replies

    S
    sinjab
    Participant
    April 4, 2023

    I’m a disabled person and my mouse doesn’t have scroll wheel. I have to use this mouse because of my disability. Arrows don’t work. This makes Adobe XD useless for me. The so called "Correct answer" is not correct. Please fix this.

      jmil_draws
      jmil_draws
      Participant
      July 28, 2021

      Many of my colleagues who are reviewing work are on laptop PCs and several of those aren't even using mice while working from home. It took me a while to find this specific thread where this limitation is mentioned. It would be awesome to broaden the range of page scrolling options. Thanks!

      A
      Anonymous
      July 24, 2021

      I can't scroll the prototype vertically by clicking and dragging it neither the up & down key works, only the mouse wheels works. Most of the people are not that used to scroll with mouse wheels, so it is kind of messy here. Kindly fix it ASAP. 

        roseannel43246410
        roseannel43246410
        Participant
        June 9, 2020

        I'm not sure why this essential feature is missing, but I managed a workaround during a user test which may work for you:
        The user was in Chrome. I instructed her to zoom out of the page (meatball menu > zoom out to 90% or similar) and a scroll bar appeared next to the prototype. It wasn't ideal, but we were able to move on in a few minutes.

        M
        Marty_P
        Participant
        June 11, 2020
        Thank you, I will try it out..
        M
        Marty_P
        Participant
        May 27, 2020

        Hi,

        our users are having the same problems. I have tried the keys but they do not work (arrows, pagedown/up holding space and draging - this looks like it would work but does not). For this reason, unguided user tests are practicaly impossible with scrollable designs and even guided are complicated as people often do not have mouse with a wheel. This is a really big downside for us. 

        Martin

         

        D
        darrena73703704
        Participant
        May 27, 2020

        I have spent hours trying to fix this for a client. So embarrassing.

        This thread started in Jan 2018 and still remains unresolved. Totally unacceptable.

        This is a basic user expectation which makes any prototype product useless without it.

        If Adobe doesn't start addressing this and other issues, I will need to move to another product.

        Also, Adobe employees in threads could be far more helpful by raising the issue through the most effective channel on behalf of the community rather than redirecting them to do it themselves.

        H
        hollyc85383911
        Participant
        April 24, 2020

        Hi all,

        Has this issue been resolved yet or is it in the process? One of my users is having this same problem where she can scroll the comments but not the actual prototype itself.

          D
          dougf85632134
          Participant
          May 6, 2020

          Same question here. XD is so powerful, why is this essential feature missing? It doesn't make the designer look good when clients can't even scroll through prototypes. Should be a simple fix. How can I help expedite this?

          HARSHIKA_VERMA
          Community Manager
          HARSHIKA_VERMACommunity Manager
          Community Manager
          May 7, 2020

          Hi Doug,

           

          I understand it could be frustrating. We have seen a similar request has been raised here: https://adobexd.uservoice.com/forums/353007-adobe-xd-feature-requests/suggestions/34467730-show-scroll-bar-in-published-prototypes?category_id=159990 

           

          If the clients are on windows machine. Could you please check if they are able to use Up and Down arrow in the keypad as mentioned in the correct answer?

           

          Let us know if that helps.

           

          Thanks,

          Harshika

          J
          Jason Ober
          Participating Frequently
          December 17, 2019

          Adding to this: I ran a user test with an Xd link and this person was unable to figure out how to scroll. She had her mouse pointer to the right side of the prototype "frame" and it wouldn't scroll, so she spent nearly the entire the activity thinking all we had to show was what was above the fold. 

           

          You can see a 30 second video when it first happens here.

          And another 2 minutes here.

           

          Fair warning, it's hard to watch. 😃

           

          To me, the user should be able to scroll anywhere in their browser window and have the prototype respond as expected. 

           

          I'm happy to help figure this out as much as I can. Feel free to reach out to me directly if needed.

           

          Thanks,
          Jason

            D
            deeno.k
            Participating Frequently
            October 28, 2019

            This can't be true... 
            I am pretty sure it was working in the past though...

            A client just informed me that he cant scroll past the viewport (he does not use a wheel-mouse), so I told him to use the arrow keys, which wouldnt work... I had to check myself because I couldnt believe it!
            Any workaround here please!?

            D
            deeno.k
            Participating Frequently
            October 28, 2019

            It works only this way:
            In FULLSCREEN Mode, scroll with the mouse wheel down, then press ESC to close FULLSCREEN, use Arrow Up/Down to scroll = Works - otherwise not

            T
            tarunmahour1
            Participant
            November 12, 2019

            The question is without mouse wheel. If we can scroll with mouse wheel then why we need to use arrrow keys. Apart from it, this is also not working.

            J
            jjnxpct
            Participating Frequently
            August 19, 2019

            Unfortunately there is no way for windows users - without a scroll wheel - to scroll the viewport in the online preview. That makes the preview pretty useless for us... We can not expect all our client to have a mouse wheel, can we?

            I believe using the arrow keys did work in the past, but not today. To bad.

            Is there a way to fi this? Maybe add some buttons / keys next to the viewport to enable scrolling the viewport?

            Or am I missing something else to get this vieport scrolable?

            Another suggestion would be to use the mouse to just click and drag the viewport like you would on a touch sceen?

            A
            Anonymous
            June 4, 2019

            Up and down arrows don't work in Windows either. It "should" work but I don't think anyone actually tested that theory before marking that the answer because, sadly, it does not work. Pretty frustrating because I need to see the bottom half of a design but I cannot right now due to the fact that I'm on a laptop. Really, really frustrating.

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