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Anonymous
March 23, 2023
Question

Unable to view the link in XD getting "Something went wrong"

  • March 23, 2023
  • 3 replies
  • 890 views

Hi.

 

Have shared a design review link with a client this morning but they are unable to access the content. Instead, they are presented with an error messages stating that "something went wrong".

 

I am unable to replicate this fault on my end, so would like some advice on how to resolve this ASAP. I have tried sharing as a link and also inviting them via the built in email functionality.

 

Thanks,

 

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3 replies

HARSHIKA_VERMA
Community Manager
HARSHIKA_VERMACommunity Manager
Community Manager
March 24, 2023

Hi @20051633,

 

Thank you for reaching out. Are you still experiencing the issue? It looks like some services were impacted, which might have affected the link services. You can always check the status of the Adobe services here: https://status.adobe.com/ whenever you face such issues in the future.

 

Let us know if you need further assistance. We would be happy to help.

 

Thanks,

Harshika

Myra Ferguson
Community Expert
Myra FergusonCommunity Expert
Community Expert
March 23, 2023

I also found this post from 2020 where there had been an Adobe server issue, so you could have them try the link again and see it's been resolved:

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    March 23, 2023

    There's a similar post but it was related to generating the link where the solution was to quit the Creative Cloud desktop app and restart it.

     

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