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R
Rodrigo Daud
Participant
October 16, 2020
Question

Working in co-editing files keeps crashing the Adobe XD

  • October 16, 2020
  • 1 reply
  • 706 views

Hello, me and my team have been experiencing the same issue as stated in this post: https://community.adobe.com/t5/adobe-xd/crash-load-error-2144-when-trying-to-open-a-cloud-document-in-adobe-xd/m-p/10976082?page=1#M24971

 

In our situation, we have 4 people working in the same file and it's becoming almost unbearable having to constantly re-do our work. The weird thing is that this crashing pattern isn't constant. Sometimes the file is easy peasy to work with, and sometimes, like in the past 2 days, its burning the hell out of our brains. 😭

 

This topic has been closed for replies.

1 reply

Rishabh_Tiwari
Community Manager
Rishabh_TiwariCommunity Manager
Community Manager
October 16, 2020

Hi Rodrigo,

 

Sorry to hear about the trouble. Could you please share a few more details like:

 

  1. The version of XD and OS. Please ensure that all the collaborators are on the latest version of XD, which is 33.1.12.4.
  2. Do all the collaborators get the error 2144 or a specific collaborator?
  3. Does that file make the system crash? If yes, do you get the option to submit the crash report?
  4. Is this happening with a specific file or multiple files?
  5. Please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html

 

Regards

Rishabh

R
Rodrigo DaudAuthor
Participant
October 19, 2020

Hey, Rishabh

 

  1. The version of XD and OS. Please ensure that all the collaborators are on the latest version of XD, which is 33.1.12.4. (Yes)
  2. Do all the collaborators get the error 2144 or a specific collaborator? (Only two collaborators are getting the error. I'm getting the error 2143)
  3. Does that file make the system crash? If yes, do you get the option to submit the crash report? (Yes)
  4. Is this happening with a specific file or multiple files? (In every file we work with co-editing)
  5. Please collect and share the system logs: https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html
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