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A
Aldo277646923h92
Participant
January 1, 2023
Answered

XD Adobe - There was a problem with the playback action (Macbook - Safari)

  • January 1, 2023
  • 1 reply
  • 695 views

Hello Everyone, 

 

I wanna talk about XD. preview on Macbook (Safari) 

I have a notification "There was a problem with the playback action" when i clicked play video demo on XD preview 

 

I'am trying to fix this case with a several tips :

1. Restart Macbook, and I've Upgdare Mac OS Ventura

2. Clear caches / history browser

3. Enable javascript on browser

4. Setting web (Allow Autoplay) 

 

But its not working 😞

 

I seen somes discussion about this, Im in the same condition with other people to waiting "the right suggestion"

May you guys have a same experienced and could you please share the information ?

 

Thank you very much 

 

    This topic has been closed for replies.
    Correct answer Rishabh_Tiwari

    Hi Myra, 

    sorry for being late to reply 

    yes it works when i used chrome 

    but for Safari still not working 





    Hi @Aldo277646923h92 ,

     

    Sorry to hear about the trouble. If it's working on Chrome so we'll need to troubleshoot it for Safari as it looks like a Safari browser issue. I found this discussion on Apple support https://discussions.apple.com/thread/253754358 

    Please try the suggestions shared there and let us know if this helps or if you need any further assisstance.

     

    Regards

    Rishabh

    1 reply

    Myra Ferguson
    Community Expert
    Myra FergusonCommunity Expert
    Community Expert
    January 2, 2023

    In this post, it appears that a bug was logged and that the team was working on it:

     

    What happens if you try a different browser?

      A
      Aldo277646923h92Author
      Participant
      January 2, 2023

      Hi Myra, 


      I see the note, its bug and team was working on it at Mar 28, 2021,  more than 7 months adobe internal team to fix it and this issue still happening until now 

      May we get information for the estimate date this issue fix ?

       

      I tried to use chrome for XD adobe, normal and no issue with that 

       

      Do you have any suggestion for Safari browser ?

       

      Myra Ferguson
      Community Expert
      Myra FergusonCommunity Expert
      Community Expert
      January 2, 2023

      As I'm a volunteer helping out here on the user-to-user forum, so I don't have more information about the bug.

       

      I did find this page with information about known issues:

      I didn't see the exact issue that you're having, but there is an issue for choppy video playback on Safari for M1 Macs where it's recommended to use either Chrome or Firefox:

       

      Adobe is on Winter Shutdown right now. Some of them should be returning tomorrow (Jan. 3), although some teams may be not all be back yet.

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