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sabrinac34765141
Participant
Mar 26, 2021 7:44 PM UTC
Answered

"Error: there was a problem with the playback action."while previewing my audio playback in my Iphon

I am trying to preview my audio playback which works fine in XD but I keep getting the same error: "there was a problem with the playback action."

 

I tried this on Google Chrome, Safari (Macbook) and Safari on my iPhone.

 

Do you have any suggestions on how to fix this?

 

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    Ansubedi03Correct answer
    Community Manager
    Mar 29, 2021 6:17 AM UTC

    Hello sabrina,

    Thank you for reporting the issue. There is a bug has been logged for this issue and team is working on it. 

    Meanwhile, you can try this workaround:

    Quit Everything and do shutdown of the machine

    Now on the machine and try again.

    Please let me know if workaround fails to work.

     

    Regards,

    Anita Subedi

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    9 replies

    default9m2wchgabakv
    Participant
    Jun 1, 2021 10:47 AM UTC

    Hey,

    I have made a prototype with audio playback via adobe xd (on mac). The sound works via the latop, but when I want to view the prototype via my iphone (via safari) the sound does not work. He indicates: There was a problem with the playback action.

    How can I ensure that I can listen to the prototype with sound on the iPhone?

     

    Thanks in advance.

    Suzanne

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      Community Expert
      gianvitulanoCommunity Expert
      Community Expert
      Jun 1, 2021 11:14 AM UTC

      Hi default,

      have you tried also with the other browser? Also, I found this thread with a problem similar to yours: Audio Playback Error

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      Giancarlo Vitulano
        Community Manager
        Ansubedi03Community ManagerCorrect answer
        Community Manager
        Mar 29, 2021 6:17 AM UTC

        Hello sabrina,

        Thank you for reporting the issue. There is a bug has been logged for this issue and team is working on it. 

        Meanwhile, you can try this workaround:

        Quit Everything and do shutdown of the machine

        Now on the machine and try again.

        Please let me know if workaround fails to work.

         

        Regards,

        Anita Subedi

        Translate
          Sabrina5C69
          Participant
          Mar 30, 2021 2:22 AM UTC

          Thank you for your reply. I re-started everything and updated the link but I am still getting the same audio playback error on my phone. It is working on my computer now though.

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          Community Manager
          Ansubedi03Community Manager
          Community Manager
          Mar 31, 2021 6:51 AM UTC

          Hello ,

          Quit the browsers . Try to update the link and again open in mobile browsers. If it ask to enable audio in settings, Please do that as well. 

           

          Thanks,

          Anita Subedi

          Translate
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