Skip to main content
Participant
April 12, 2021
Question

XD app Problem

  • April 12, 2021
  • 1 reply
  • 454 views

I am just starting training with the XD program and a problem appeared when opening the program. In these three Screen Shots illustrate the problem

    This topic has been closed for replies.

    1 reply

    Participating Frequently
    April 12, 2021

    Hello there, 

     

    Sorry for the inconvenience caused , Could you please let us know the following details for better understanding of the issue?

     

    1. Version of XD you are currently working on?

    2. OS version in which you are facing issue?

    3. Can you please share us the logs using https://helpx.adobe.com/in/creative-cloud/kb/cc-log-collector.html  when you see the issue next time

     

    Regards,

    Rajasekhar.

     

    Participant
    April 12, 2021

    last version of XD
    version 10.14.6 os

     

    Harshika Verma
    Community Manager
    Community Manager
    May 4, 2021

    Sorry for the delay in response. It looks like you are facing the similar issue mentioned here: https://community.adobe.com/t5/adobe-xd/home-tab-broken-can-t-create-new-document/m-p/11782199#M44219 

     

    Could you please try the steps and if that doesn't help, please share the asked information? 

     

    We will try our best to help.

     

    Thanks,

    Harshika