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plandgroup
Participant
January 13, 2021
Answered

XD Artboard Title bug

Hi,

I've updated XD to ver. 36.0.32.10, and the artboard titles in all my XD files changed to unreadable texts.

It seems like some of the other users have the same issue in different languages.

Is there anything I can do to fix this?

 

Thanks.

Bang Kim

 

{Renamed By MOD}

      Harshika Verma
      Harshika VermaCorrect answer
      Community Manager
      January 19, 2021

      Hi All,

       

      Thank you for your patience with this bug. The team fixed the issue in XD 38 release. Please update your XD and let us know if the issue is fixed for you all. Let us know if you're still experiencing the issue. 

       

      We will try our best to help.

       

      Thanks,

      Harshika

      View reply

      42 replies

      Show previous replies
      么尾巴的大灰狼
      Participant
      January 28, 2021

      打开旧文档，或者编辑新文档的时候，修改画板名称为中文完成后，字符显示异常。

      When opening an old document or editing a new document, change the name of the Sketchpad to Chinese. After that, the character display is abnormal.

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      Rishabh_Tiwari
      Rishabh_Tiwari
      Legend
      January 28, 2021

      Hi there,

       

      We are sorry for the trouble. The team has logged a bug for the issue and is investigating it. We'll update you as soon as we hear any updates from the team. 

       

      We are sorry for the inconvenience.

       

      Regards

      Rishabh

      Translate
        么尾巴的大灰狼
        Participant
        February 21, 2021

        The V37 version is out, the bug has not been fixed yet

        Translate
          408681598
          Participant
          January 25, 2021

          The number and English of the new Sketchpad are normal, and unknown font appears in Chinese naming. What is the reason? Update to the latest version of this problem, what is the reaso

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          Rishabh_Tiwari
          Rishabh_Tiwari
          Legend
          January 25, 2021

          Hi there,

           

          Sorry to hear about the trouble. We have already logged a bug for this issue and the team is investigating this. Please stay tuned to this discussion: https://community.adobe.com/t5/adobe-xd/xd-artboard-title-bug/m-p/11750728?page=1#M43550

           

          Regards

          Rishabh

          Translate
          defaultiubw2tr56pth
          Participant
          January 22, 2021

          I've been bothered by this problem for a few days~




          Translate
          Anonymous
          January 21, 2021

          My artboard name was edited in Chinese, but the name has not been displayed correctly.

          Translate
          Rishabh_Tiwari
          Rishabh_Tiwari
          Legend
          January 21, 2021

          Hi there,

           

          Sorry to hear about the trouble. The team has logged a bug for the issue and investigating. Please stay tuned to this discussion: https://community.adobe.com/t5/adobe-xd/korean-characters-in-artboard-titles-issue/m-p/11750728/thread-id/43550?page=1#M43863

           

          Regards

          Rishabh

          Translate
            kyungmee5E44
            Participant
            January 19, 2021

            I have that problem, too.

            Translate
            Harshika Verma
            Community Manager
            Harshika VermaCommunity ManagerCorrect answer
            Community Manager
            January 19, 2021

            Hi All,

             

            Thank you for your patience with this bug. The team fixed the issue in XD 38 release. Please update your XD and let us know if the issue is fixed for you all. Let us know if you're still experiencing the issue. 

             

            We will try our best to help.

             

            Thanks,

            Harshika

            Translate
              defaultbpvpq71xphcv
              Participant
              January 18, 2021

              36.0.32 The artboard and link name are displayed abnormally in Chinese.

              Return to the 35 version is normal.

               

              Big Sur + XD 36.0.32- error

              Catalina + XD 36.0.32- error

               

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              defaultbpvpq71xphcv
              Participant
              January 18, 2021

              Try to use other computers（iMac，Macbook，Macmini）, the problem persists. 

              Translate
              Lucas_SE
              Participating Frequently
              January 15, 2021

              I'd like to add that this is also happening for Japanese fonts, when using the application in English. (if XD itself is set to Japanese language, it shows fine)

              Translate
                plandgroupAuthor
                Participant
                January 15, 2021

                Did not try that, thank you for sharing.

                Hope Adobe can fix this problem in the next update.

                 

                Bang Kim

                Translate
                Harshika Verma
                Community Manager
                Harshika VermaCommunity Manager
                Community Manager
                January 14, 2021

                Hi Bang Kim,

                 

                Sorry to hear you are experiencing issues with XD. This is definitely an unexpected behavior. I would suggest signing out of XD, Creative Cloud desktop app, restart the machine and then sign back in. If the problem still persists, I would suggest uninstalling and reinstalling XD.

                 

                Let us know if that helps.

                 

                Thanks,

                Harshika

                Translate
                plandgroupAuthor
                Participant
                January 15, 2021

                Thank you for your reply, Harshika.

                Bad news, I've done everything you said, did not fix the problem.

                Titles are fine in the layers tab, though.

                Maybe this is an issue casued by the latest version of XD?

                 

                Thanks,

                Bang Kim

                Translate
                  FERNANDEZ5FBA
                  Participant
                  January 14, 2021

                   

                  Translate
                  Rishabh_Tiwari
                  Rishabh_Tiwari
                  Legend
                  January 14, 2021

                  Hi Fernandez,

                   

                  Sorry to hear about the trouble. We'll need to test this on our end, so could you please share a few more details like:

                   

                  1. The version of XD & OS.
                  2. Is this happening on a specific file or multiple files?
                  3. Will it be possible for you to share a sample file? If yes, please add the file to a shared location like Google Drive or DropBox and share the link through DM by clicking on my name.

                   

                  Note: While sending the DM, please add this discussion link in the subject.

                   

                  Regards

                  Rishabh

                  Translate
                  FERNANDEZ5FBA
                  Participant
                  January 15, 2021

                  For the system version of the OS, it is true that multiple files have occurred since update 36.0

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                  rukamiyu
                  Participant
                  January 13, 2021

                  I updated to the new Adobe XD version this morning (36.0.31.10) on Mac (Big Sur) and all my artboard titles using Japanese characters are appearing with random characters instead. They are displayed correctly if I click on on a title to edit (but then revert back to jumble when I leave the edit mode).

                   

                  Artboard title (Japanese characters replaced by random characters)

                   

                   

                  Artboard title when I click on it (characters are correct)

                  Translate
                  Rishabh_Tiwari
                  Rishabh_Tiwari
                  Legend
                  January 13, 2021

                  Hi there,

                   

                  We're so sorry to hear about the trouble. Please share a few more details like:

                   

                  1. Is this happening with a specific file or multiple files?
                  2. Will it be possible for you to share a sample file? If yes, please add the file to a shared location like Google Drive or DropBox and share the link through DM, by clicking on my name.

                   

                  Note: While sending DM, please add this discussion link in the subject.

                   

                  Regards

                  Rishabh

                  Translate
                  rukamiyu
                  Participant
                  January 13, 2021

                  Hi Rishabh,

                   

                  Thank you for your reply.

                   

                  1. It seems to happen on all of my files - I tried a few existing files and created a new one and I'm always getting the issue

                  2. I just created a sample file & sent you this dropdown link
                  https://www.dropbox.com/sh/lo1tzgnhuinurm6/AAClMYRX3Te7m-DqwS9wW84Xa?dl=0

                   

                  Thank you,

                  Best wishes,

                  Camille

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