Skip to main content
LouiseMiller31
LouiseMiller31
Inspiring
Mar 11, 2021 3:09 PM UTC
Answered

XD cloud file will not load

My design system XD file, which is hosted on the cloud will not load fully to allow me to open. I have been working with this file daily for months. This just happend today when I went to open. I have restarted my computer, my XD app is up to date. My collaborator can open but I cannot. I am the creator of the file. Please advise.

 

 

    This topic is closed to new replies. Start a new post to keep the conversation going.
    LouiseMiller31
    LouiseMiller31Correct answer
    Inspiring
    Mar 19, 2021 2:02 PM UTC

    Thanks again for the suggestions. I ended up having to allow an Adobe tech to take over my computer. He deleted and replaced some backend files. Not sure exactly what the issue was but he said it was related to sync.

     

     

    View reply

    7 replies

    LouiseMiller31
    LouiseMiller31Author
    Inspiring
    Mar 11, 2021 3:49 PM UTC

    I also just noticed that I have " view only access" on the linked library. I am the owner of the original document and the creator of the library. This makes zero sense.

    Translate
    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    Mar 11, 2021 4:34 PM UTC

    Please review https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/10565034

     

    I am not shure , but may be you have tmp file from previous version of project. Also try to clean cash  and all tmp files on your local system.

     

    You can also try to use make clean installation of Adobe xd with Use the Creative Cloud Cleaner Tool to solve installation issues
    https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

    Translate
      LouiseMiller31
      LouiseMiller31AuthorCorrect answer
      Inspiring
      Mar 19, 2021 2:02 PM UTC

      Thanks again for the suggestions. I ended up having to allow an Adobe tech to take over my computer. He deleted and replaced some backend files. Not sure exactly what the issue was but he said it was related to sync.

       

       

      Translate
      LouiseMiller31
      LouiseMiller31Author
      Inspiring
      Mar 11, 2021 3:21 PM UTC

      I will add that since this is our design system document we use it to build out components for our entire design system library. I need to be able to continue to work within this specific document and create components for the teams shared library.

       

      I realize I could download a local version but then it wont be linked to our shared library.

      Translate
      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      Mar 11, 2021 3:19 PM UTC

      Are you able to instal previous version of Xd from CC?

      Translate
      LouiseMiller31
      LouiseMiller31Author
      Inspiring
      Mar 11, 2021 3:32 PM UTC

      Thanks for the suggestion. I was on 37.1.32. I've just tried reverting to 2 previous versions 37.0.32 and 36.2.32. I am still unable to open the cloud file.

      Translate
      LouiseMiller31
      LouiseMiller31Author
      Inspiring
      Mar 11, 2021 3:33 PM UTC

      My collaborators are on the most current version of XD and are able to open the file.

      Translate
      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices