XD cloud file will not load

Forum|Forum|5 years ago
March 11, 2021
3 replies
904 views

My design system XD file, which is hosted on the cloud will not load fully to allow me to open. I have been working with this file daily for months. This just happend today when I went to open. I have restarted my computer, my XD app is up to date. My collaborator can open but I cannot. I am the creator of the file. Please advise.

This topic has been closed for replies.

Correct answer LouiseMiller31

Thanks again for the suggestions. I ended up having to allow an Adobe tech to take over my computer. He deleted and replaced some backend files. Not sure exactly what the issue was but he said it was related to sync.

LouiseMiller31Author

Inspiring

I also just noticed that I have " view only access" on the linked library. I am the owner of the original document and the creator of the library. This makes zero sense.

Ares Hovhannesyan

Community Expert

Please review https://community.adobe.com/t5/adobe-xd/unable-to-open-the-local-file-in-xd-getting-error-86/m-p/10565034

I am not shure , but may be you have tmp file from previous version of project. Also try to clean cash and all tmp files on your local system.

You can also try to use make clean installation of Adobe xd with Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

LouiseMiller31AuthorCorrect answer

Inspiring

Thanks again for the suggestions. I ended up having to allow an Adobe tech to take over my computer. He deleted and replaced some backend files. Not sure exactly what the issue was but he said it was related to sync.

LouiseMiller31Author

Inspiring

I will add that since this is our design system document we use it to build out components for our entire design system library. I need to be able to continue to work within this specific document and create components for the teams shared library.

I realize I could download a local version but then it wont be linked to our shared library.

Ares Hovhannesyan

Community Expert

Are you able to instal previous version of Xd from CC?

LouiseMiller31Author

Inspiring

Thanks for the suggestion. I was on 37.1.32. I've just tried reverting to 2 previous versions 37.0.32 and 36.2.32. I am still unable to open the cloud file.

LouiseMiller31Author

Inspiring

My collaborators are on the most current version of XD and are able to open the file.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.