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Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

<The Tittle was edited by Moderator.>

Hi All,

 

Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue.

 

Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message.

 

  • What was the date and time (mention time zone) on which you experienced this issue?
  • Is the document located on  external drives (USB drive, external HDD/SSD) or on a shared network?
  • Was the file(s) on the external drives, network shares, and/or folders synced to cloud at any point in time?
  • Have you observed similar issues with files from other software?
  • Did you perform a force shutdown of the computer or experience a power loss before this incident?
  • Are you the author of this document or was it shared with you?
  • What is the name and version of the antivirus software running on your computer?

 

Thank you for your patience in the time that the team fixes this issue. 

 

Thanks,

Harshika

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Crash on windows, Product performance

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Unable to open the local file in XD getting (Error:86).

New Here ,
Jul 23, 2019

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Hello I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error. Thank you.

 

<The Tittle was edited by Moderator.>

Hi All,

 

Most of the bugs related to data loss were fixed in XD 33.0. If you are on a previous version, update to the latest version of XD to avoid recurrence of this issue.

 

Data loss in XD 33.0 and later versions: We are working on a solution for data loss issues in documents that were saved outside of the cloud, such as on your computer or on a network drive. You can help the product team investigate and fix the issue by sharing the following info with me over a private message.

 

  • What was the date and time (mention time zone) on which you experienced this issue?
  • Is the document located on  external drives (USB drive, external HDD/SSD) or on a shared network?
  • Was the file(s) on the external drives, network shares, and/or folders synced to cloud at any point in time?
  • Have you observed similar issues with files from other software?
  • Did you perform a force shutdown of the computer or experience a power loss before this incident?
  • Are you the author of this document or was it shared with you?
  • What is the name and version of the antivirus software running on your computer?

 

Thank you for your patience in the time that the team fixes this issue. 

 

Thanks,

Harshika

TOPICS
Crash on windows, Product performance

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8.5K

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Jul 23, 2019 0
205 Replies 205
New Here ,
May 03, 2014

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I'm trying to down load a program from creative cloud and I keep getting an error: # 86. It says that it believes my computer is running another instance of creative cloud or something.

It says specifically:

Another version of Creative Cloud desktop is currently running. (error code: 86)

Please help

thank you

a

Amber

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May 03, 2014 0
Adobe Employee ,
May 05, 2014

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Amber which operating system are you using?  Have you tried rebooting your computer?  Please see Install and update apps - https://helpx.adobe.com/creative-cloud/help/install-apps.html for information on how to install the Adobe Creative applications included with your membership.

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May 05, 2014 0
New Here ,
Jul 23, 2014

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I believe amhdestiny and i are having the same problem. i'm trying to install the Adobe Creative Cloud Desktop App, not an individual program apps. i get exactly the same error message amhdestiny describes above. i installed all CC apps 2 months ago and they all work well, except for the Desktop App. i want now to install TypeKit, but i can't because the Adobe CC installer says the error above.

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Jul 23, 2014 0
Adobe Employee ,
Jul 23, 2014

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No-way have you rebooted your computer and then tried to update?  If so then please try the steps listed in Error downloading Creative Cloud applications - http://helpx.adobe.com/creative-cloud/kb/error-downloading-cc-apps.html.

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Jul 23, 2014 0
New Here ,
Nov 06, 2014

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Forget all about updating an anything! Just press (cmd-space) and then source fore Activitties monitor, and then close all adobe things, after that start again

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Nov 06, 2014 6
New Here ,
Dec 02, 2014

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you are amazing.

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Dec 02, 2014 0
New Here ,
Dec 02, 2014

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where is source on the mac?

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Dec 02, 2014 0
New Here ,
Dec 02, 2014

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nevermind! Got it! u type it in to the spotlight bar! You're awesome!!

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Dec 02, 2014 0
New Here ,
Dec 16, 2014

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Thank you! This worked! Christian123456 YOU ROCK

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Dec 16, 2014 0
Adobe Employee ,
Apr 16, 2015

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Hi all,

We have created a document to address this issue https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html

Let us know your feedback on the document.

Thanks,

Preran

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Apr 16, 2015 0
New Here ,
Oct 12, 2020

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How to do it in the window?

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Oct 12, 2020 0
Adobe Employee ,
Oct 12, 2020

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Hi Shipra,

 

Thanks for reaching out. If you're looking for the steps to troubleshoot on windows under this article: https://helpx.adobe.com/creative-cloud/kb/error86-creativecloud.html then please check Solution-1 Close conflicting instance of the application or process where it shows up for both Windows and Mac OS.

 

Let us know if that helps.

 

Thanks,

Harshika

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Oct 12, 2020 0
New Here ,
Jun 12, 2019

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hello. how can i fix error 86 in adobe xd?

i have worked on it for long time and i can not imagine to loos it!!!

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Jun 12, 2019 0
Adobe Employee ,
Jun 12, 2019

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Hi Neda,

Sorry to hear you're having trouble using Adobe XD and getting error 86. We will try our best to help you with this error.

To proceed further, we will need to investigate the log files of your machine. Please generate log files using the information provided in this document <How to use the Creative Cloud Log Collector tool > After the files have been generated, upload the files to a shared location such as Creative Cloud, and share the URL with me over a private message.

Please send the URL of this forum post for reference. To send a private message, click my profile picture and use the Message button.

Please let me know if you face any issues with this.

Thanks,

Harshika

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Jun 12, 2019 0
Adobe Community Professional ,
Jul 24, 2019

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Hi, we're sorry you're having trouble with Adobe XD. In order to help you, you need to provide us with some useful information, such as:

  • Adobe XD version in use;
  • Specifications of your computer;
  • Check if the Creative CLoud app is up to date.

Also, try installing Adobe XD again. I recommend you use Creative Cloud Cleaner Tool to uninstall Adobe XD and delete any corrupt files.

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Jul 24, 2019 1
Adobe Employee ,
Aug 07, 2019

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Hi Patricia,

Could you please confirm if you're still facing the issue or you need further assistance on this? We'd be happy to help.

Thanks,

Harshika

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Aug 07, 2019 0
New Here ,
Sep 18, 2019

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I have problems with my adobe xd files I get an error when trying to open them I get the error 86 and I don't know how I can fix them since the new files that I am making are also being damaged with the same error.

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Sep 18, 2019 0
Adobe Employee ,
Sep 20, 2019

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Hi there,

 

we are sorry to hear that you're facing trouble opening the file in XD and getting error 86. I would request you to please try creating a new user account of your machine using this link: https://www.youtube.com/watch?v=j3UwhgNXsvM and then try to open the file again.

 

Let us know if that helps.

 

Thanks,

Harshika

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Sep 20, 2019 0
Adobe Employee ,
Sep 23, 2019

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Hi there, 

 

Could you please confirm if you're still facing the issue? Please let us know if you need more assistance on this. We'd be happy to help.

 

Thanks,

Harshika

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Sep 23, 2019 0
New Here ,
Dec 25, 2019

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Hi,
Followed the troubleshooting steps mentioned above, Nothing is working out.

I have the xd saved on my local machine. I do have its Temporary file saved on my local machine.
I also tried the steps Adobe Customer Care mentioned, that also did not work!
Is this possible? Please guide.

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Dec 25, 2019 0
New Here ,
Sep 26, 2019

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Hi, I was working on a file for couple of weeks. Today(26th Sep) Then it started to give an error. It says There was an error opening the file .....  (Error code: 86). I open it on onother system. Tried opening, but no luck. There's no problem with my other xd documents. I think this is a corrupted file error. Is there any way to fix it? I'm using Windows 10 And XD 

Thank you.

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Sep 26, 2019 0
Adobe Employee ,
Sep 26, 2019

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Hi Gaurav,

 

We are sorry to hear that you are facing trouble using Adobe XD. A few more details would be super helpful.

 

  • Woud you mind telling the OS and XD version of your machine?
  • Are you able to open the same file on other system?

 

If yes, I would suggest renaming the file on other system and save it again. 

 

Let us know if that helps.

 

Thanks,

Harshika

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Sep 26, 2019 0