shelleys60322863

Participant

Question

XD says to "Upgrade" but I have a subscription

Forum|Forum|6 years ago
November 2, 2019
3 replies
626 views

I am having an issue with XD not letting me create more than one link, see image 1. I click upgrade and it takes me to a payment plan page, image 2. Then when I click on the buy now link it says I already have XD installed, image 3. Anyone else have this issue? Anyone know how to resolve the issue. I have an open case with Adobe by the way.

This topic has been closed for replies.

aurore Rominger

Participant

I am having the same issue - I have an app subscription and I am directed to use a trial of XD for 7 days.

Legend

shelleys60322863, good evening.
Have you signed up for All Apps with this account in the past?
Even if it is currently canceled,

it seems that such a screen may appear because the history remains in Adobe.

If you wish to purchase a paid subscription from the XD starter plan,

you need to purchase with a different AdobeID, or if you want to contract with this AdobeID,

you need to consult with the sales team.

Please refer to the similar post in Japan in the past.

https://community.adobe.com/t5/Get-Started/%E5%86%8D%E8%B3%BC%E5%85%A5%E3%81%AB%E3%81%A4%E3%81%84%E3%81%A6/m-p/10478080

Contact details for the sales team can be found here.

https://www.adobe.com/about-adobe/contact.html

Community Expert

Community Expert

What version of Creative Cloud Manager are you running? Have you tried to log out completely (not quit) and then sign back in?