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Didgigo Dev Team
Participant
Nov 10, 2020 6:50 AM UTC
Answered

XD white screen after win10 20H2 update

So since updated to win 10 20H2 - XD crashes.. 
Did this happen to anyone else.

 

 

 

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    Didgigo Dev TeamCorrect answer
    Participant
    Nov 17, 2020 8:30 AM UTC

    Solution : Process hack , start XD with blank file then open the cloud file or local file and all is good and working.  All other files will now open ok . 

    If I dont do this it will whitescreen. 

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    2 replies

    Didgigo Dev TeamAuthorCorrect answer
    Participant
    Nov 17, 2020 8:30 AM UTC

    Solution : Process hack , start XD with blank file then open the cloud file or local file and all is good and working.  All other files will now open ok . 

    If I dont do this it will whitescreen. 

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    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    Nov 10, 2020 12:45 PM UTC

    Hi there,

     

    Sorry to hear you are having white screen crash in XD. Would you mind telling if it's happening every time you open XD? Please share the screenshot of your about XD info page. Have you tried the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095?

     

    We will try our best to help.

     

    Thanks,

    Harshika 

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