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Didgigo Dev Team
Participant
November 10, 2020
Answered

XD white screen after win10 20H2 update

  • November 10, 2020
  • 2 replies
  • 565 views

So since updated to win 10 20H2 - XD crashes.. 
Did this happen to anyone else.

 

 

 

    This topic has been closed for replies.
    Correct answer Didgigo Dev Team

    Solution : Process hack , start XD with blank file then open the cloud file or local file and all is good and working.  All other files will now open ok . 

    If I dont do this it will whitescreen. 

    2 replies

    D
    Didgigo Dev TeamAuthorCorrect answer
    Participant
    November 17, 2020

    Solution : Process hack , start XD with blank file then open the cloud file or local file and all is good and working.  All other files will now open ok . 

    If I dont do this it will whitescreen. 

    Harshika Verma
    Community Manager
    Harshika VermaCommunity Manager
    Community Manager
    November 10, 2020

    Hi there,

     

    Sorry to hear you are having white screen crash in XD. Would you mind telling if it's happening every time you open XD? Please share the screenshot of your about XD info page. Have you tried the steps suggested in this post: https://community.adobe.com/t5/adobe-xd/troubleshooting-adobe-xd-crashes-white-screen-on-launch-on-windows-10/td-p/10602095?

     

    We will try our best to help.

     

    Thanks,

    Harshika 

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