Skip to main content
G
graceful_Twilight5E4F
Participant
August 29, 2023
Question

XD won't open

  • August 29, 2023
  • 1 reply
  • 210 views

I'm using 57.1.12 on Windows 10, and the application won't open.

Honestly, I'm a bit used to this unreliability, as it's been a recurrent feature during rapid updates. But in the past the issue has resolved after a couple of attempts to open. This time, all I get is the white screen with the XD logo, no matter how many times I try to open it. This is true whether I try to use Creative Cloud to launch the app, double-click on an XD file, or use the taskbar shortcut.

Anyone else frozen out?

    This topic has been closed for replies.

    1 reply

    HARSHIKA_VERMA
    Community Manager
    HARSHIKA_VERMACommunity Manager
    Community Manager
    September 4, 2023

    Hi @graceful_Twilight5E4F,

     

    We are sorry to hear you are unable to open XD on a Windows machine. Could you please try the steps suggested in this article: Adobe XD crashes when launched on Windows 10 and see if that helps?

     

    If that doesn't help, please try the steps suggested in the correct answer of the post:  Solved: Adobe XD stuck on launch (logo screen) on Windows - Adobe Support Community - 10346344. 

     

    Let us know if that helps. We'll be happy to help.

     

    Thanks,

    Harshika

    G
    graceful_Twilight5E4FAuthor
    Participant
    September 5, 2023

    Hi, Harishka -- Thank you for your detailed & helpful response!

    I checked the steps in your first linked document, and all of the settings were correct already.

     

    I also uninstalled XD over the weekend, and reinstalled just now -- it seems to be working now; for that reason, I didn't try the second document you referenced.

    At this point, I assume that it was uninstalling & reinstalling that cleared up the issue, for what that's worth.

    Thanks again for your help!

    All the best,

    sean

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices