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jiujiuqiao
Participant
Oct 28, 2021 2:33 AM UTC
Question

XD45,i cant import video

When I want to import a video, XD hasn't responded for a long time, the top menu bar can be clicked, and the left toolbar can be clicked but cannot be used. The canvas area on the right is completely unresponsive.
I just upgraded to XD45, using windows10.
Excuse me, are questions like this my case?

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    2 replies

    Atul_Saini
    Atul_Saini
    Legend
    Oct 28, 2021 7:28 AM UTC

    Hi Jiujiuqiao,

     

    Thank you for reaching out. Please ensure that you're not stuck with any of the current limitations mentioned here: - https://community.adobe.com/t5/adobe-xd-discussions/quickly-get-started-with-using-videos-in-xd/td-p/12476949.

    Let us know if you're able to import the video after bypassing these limitations. 

     

    Thanks,

    Atul_Saini 

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      jiujiuqiaoAuthor
      Participant
      Nov 1, 2021 4:18 AM UTC

      Hi Atul_Saini 

          Thank you for your reminder. I originally used the online GIF to MP4 website to suppress the video. There may be a problem with the format. After I rendered the video in x264 format with PS, the video can be imported normally. Thank you very much for your help.
          I wish you a happy life.

      jiujiuqiao

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