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R
Rosieboi
Participant
August 10, 2024
Question

Does Adobe do anything to help users with modeler?

  • August 10, 2024
  • 1 reply
  • 1030 views

So I had a couple of questions regarding modeler that I reached out to the substance team with on X.

 

they directed me to their discord page.

 

after searching for answers in discord all I found was other users asking the same questions and going un answered.

 

I headed back to x and messaged the dimensions team again letting them know my results from the discord server and asked if there was a pdf manual I could download so I could learn the ins and outs of modeler for myself, they read the message and didn't respond.

 

I then tried 1 more and sent them another message which they have read and not responded to.

 

so I've made my way here and I'm seeing the same situation.

 

I understand their support team not having the time to answer every users questions but do they even weigh in on the discord or their own website?

 

I've seen questions in the discord server that are 2 years old go un answered.

 

Call me crazy but shouldn't there be a level of after sales support involved here?

 

Theres a lot of us that spend £50 plus a months to rent adobes software and tbh I find it really shocking how Adobe directs its users to other users for answers? This would be fine if there were answers..

 

ITS YOUR SOFTWARE ADOBE!

 

you should be able to help users, if you cannot help them directly then you should be able to direct users to a place that can.

 

for example "mixed reality" this along with Vr sculpting is my main draw to modeler.

 

This was a question I put to the substance team on x, I mentioned that I couldn't find an answer anywhere, only a Reddit post with people asking the same question.

 

They direct me to discord, discord has the same question un answered, I go back to the substance team on x with this result.

 

Read and no response.

 

I come on to adobes own site and find the same.

 

So adobe has a feature that people are trying to use, that doesn't seem to work and there seems to be zero evidence anywhere of mixed reality working. Users are asking how to get it to work, and receiving no help.

 

Why isn't there somebody on the adobe team answering these questions?


Is this a function that just doesn't work and adobe would rather leave users in mystery rather than fixing the problem or admitting that it doesn't work?

 

 

 

This topic has been closed for replies.

1 reply

Paul Gresty
Community Manager
Paul GrestyCommunity Manager
Community Manager
August 12, 2024

Hey Rosieboi, good to hear from you – and sorry that our lack of responsiveness is causing frustration.

 

You mention a few different points; let me try to respond to them all.

 

I’m not completely clear what your original question on Twitter/X was; if you can clarify that, I’ll try to help. I almost certainly won’t have the answer myself, but I’ll go away and pester people who do.

 

For any sort of technical question, Discord is the best resource. If you send questions to Twitter/X (or to Facebook, or LinkedIn…) they’ll go to our Communication teams, who will then probably have to redirect it to our development teams – that is, the same people you could just contact more directly and quickly yourself, on Discord. These forums are also a good resource, but they’re perhaps not quite as active as Discord.

 

Full disclosure: we’re a little shorthanded at the moment. We’re currently lacking somebody to devote full-time attention to the Substance 3D Discord channels – but our dev teams, including the Modeler team, tend to be pretty active over there. Here, on the forums, the wonderful Cyril Dellenbach is a fountain of technical knowledge and support – but he’s out on leave for a little while, so we’re doing our best to keep things running smoothly until he gets back.

 

Re the question about a manual: we don’t specifically have ‘fixed’ PDF manuals – Modeler in particular is ‘young’ software, and is constantly being updated, and so any ‘paper’ manual would quickly become obsolete. We do have the Modeler documentation pages; please feel free to take a look there, to see if those can be of any help.

 

Apologies again for any lack of responsiveness – and, as I say, please let me know if I can be of any help with your original question.

R
RosieboiAuthor
Participant
August 15, 2024

 

Thanks for your reply Paul.

 

The initial social media message was asking about a few technical issues which is when I was directed to discord to see the same questions unanswered.

 

Seeing 1 question that’s been there for 2 years that nobody seems to have an answer for lead me to asking whether adobe have any input in these communities.

 

Q1: mixed reality.

 

I’ve searched for an answer, I’ve seen a few people ask this question via different means and I can’t seem to see any examples of this working.

 

When I turn the option on, nothing happens.

 

I’ve tried to use it via quest link, virtual desktop browser and adding the app to steam and using steam vr.

 

I can’t get it to work.

 

Is there a way around this yet or is it not ready?

 

Q2: Is there any type of measuring tool or a way to have accurate measurements?

 

I know you can set a measurement in the options but it doesn’t even tell you what plane that measurement applies to?

 

I’m guessing it’s whatever plane is the biggest?

 

At the moment this is my workflow.

 

If I want my model to be 10cm high, I create another model with the height of 10cm and where that 10cm is the biggest dimension on that model.

 

Then I measure the model I’m working on against the height of that.

 

Then I’ll create another model that has the width I want (again making the width the largest aspect of that model) so I know the measurement in options reflects the width of that object, and then measure against that.

 

And so on for any measurements I need.

 

Is this the only way to get accurate measurements?

 

Isn’t there some way you can put in precise measurements for each plane? Or at least have a way to measure? Like if you click on the model it shows you measurements of each plane?

 

Q3: The gizmo.

I’ve seen this mentioned a couple of times with no answer aswell.

It appears that the gizmo will sometimes snap to weird angles. So say I put a cube down, I then use another cube as an eraser to remove a section of said cube. Sometimes it will snap at a random angle.

 

I’ll highlight the 3d cube model I am trying to cut out with my cube eraser, go back to the cube eraser, right click the control and it won’t snap the gyro to the position of what I am trying to cut out.

 

I can try the reset to world, parent etc through options and nothing makes it snap back.

 

I have seen more information regarding the gizmo in the link you sent so I’ll go through that to see if I’m still having the same issue.

 

Q4: Also with the gizmo, when I rotate the circles on the gizmo because I want to adjust the angle of my model, it changes the angle of my arrows. So now if I want to drag my model to the right, I have to make sure when I let go of the button the arrow is perfectly lined up to the right. I understand why this is handy, but again when I try to reset the objects angles via right clicking the right thumb stick, it can reset the angle of the object in the gizmo but now the gizmo arrows arnt lined up perfectly.

 

I know that you can grab a circle on the gizmo and pull the trigger on the left control so when you rotate the circle it locks into the angles, but it either makes models for every angle you turn, or you do it when eraser is highlighted and you have a load of rotated cuts out of your model.

 

The other option seems to be move your eraser away from the model to rotate it to the snapped angle and then put it back, but if you are zoomed in to work with precision it’s constant zooming in/out and moving your eraser back and forth away from the model.

 

Q5: Smaller increments snap to grid. I’ve seen from the notes you linked me to that you are adding that at a later date.

 

Maybe holding a button down while moving your object So that button would work like a shift key? Or even having an option to change the increments. I think using the analogue stick would be good. Pushing up or down to make the increments higher or lower.

 

Q6: Mirror planes. There seems to be no way off choosing the angle of the mirror so you can choose what side to add symmetry to.

 

Q7: does the steam version of modeler get the same updates at the same time as the creative cloud version? I’m not using any of the other substance apps so I’d rather buy modeler outright than subscribe to the full substance suite.

 

In regards to a pdf manual, obviously being a software that’s constantly updated the functionality of the app will constantly change, but isn’t it possible to edit the pdf manual when changes happen?


Id happily do video tutorials for the app and updates if I knew all the ins and outs as there doesn't seem to be a lot of info out there.

 

 

Paul Gresty
Community Manager
Paul GrestyCommunity Manager
Community Manager
August 16, 2024

Hi Rosieboi,

 

Thanks for the info. There are a few questions and suggestions there; bear with me while I get in touch with the Modeler team, to get answers for those.

 

Re Question 7 in particular, I'l mention that the Substance 3D Modeler Public Beta is completely free in both Steam and Creative Cloud at the moment. If going through Creative Cloud you need to set up an Adobe account, but it's not necessary to have a paid Creative Cloud subscription. More information on that here.

 

Re the possibility of a PDF manual... As I say, Modeler is still evolving very quickly; there's an update to Modeler once a month or thereabouts, at the moment. It would be doable to put out a new PDF every month - but it's a lot easier to just keep the documentation pages online updated, and I have the feeling that more people would go to the documentation pages anyway. Even just redoing the typesetting of a PDF doc once a month, so that it looks somewhat professional, would be a fair amount of work; HTML makes things much, much easier.

 

But certainly, once Modeler is more 'locked in,' and updates are coming along less frequently, having a PDF support will become much more workable.

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