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Kcufeht Ces
Participant
April 27, 2025
Question

Substance 3D Modeler Immediately crashing

  • April 27, 2025
  • 2 replies
  • 117 views

First I want to say I am very livid, irrate and disscussed with this company and there lack of response to problems, when I pay for these ****ing apps every month on time.  The 3D substance modeler for OVER a week (7+ days and counting) has been immediatley crashing from the very start. I have recent GPU's and using Windows 10. So no my hardware/product aren't licking and are recent (desktop not even a year old) as per whoever runs the social media Adobe Care.  Couldn't get any customer service because now they are not open 24/7 (guess that's Elon's fault right?.) I try to DM the company through social media, No damn answer until I posted to Adobe with there competitors tagged in the post. Then all of a sudden I get a response, this is a major ****ing problem for me right now.  This problem is not good for me in any capacity, I provided a video showing that it is not working every time I attempt to open the substance modeler. How can this be fixed when it was working last week with no problems.

    2 replies

    Anna Natter
    Anna Natter
    Participating Frequently
    July 6, 2025

    When you run into issues with anything related to Substance you should try their Discord. They have people for every app and the community including the people who work at Substance are usually very helpful and reply fast. Really sad to hear that something went wrong, I guess you probably tried to uninstall and install it again. here is the link to the discord if you need it next time: https://discord.gg/fRN9M27f 

    CCO @hypetwin | 3D Designer
      Imaginerie
      Community Expert
      ImaginerieCommunity Expert
      Community Expert
      July 1, 2025

      Did you try the official helpdesk here (Instead of social media)

      You can also try the Substance forum on Discord, and while you're likely not to get an answer from a member of the team, but you'll get answers from the community instead:

      See here:
      Discord server:
      https://discord.gg/9zGBCpFQ

      Helpdesk:
      https://helpx.adobe.com/contact.html?rghtup=autoOpen



      You get the bot obviously but you can ask to speak to someone. 

      Sorry I cannot help much more as I have no idea what happens.
      Just also check the minimum requirements, while your computer and GPU might be recent, there's maybe something else that needs upgrading (or not, but you can only be sure after having checked)
      https://helpx.adobe.com/substance-3d-modeler/getting-started/system-requirements.html

      You can find all the other useful info here:
      https://helpx.adobe.com/substance-3d-modeler/home.html


      Sorry I can't help further!

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