Substance 3d modeler won't start.

Forum|Forum|3 years ago
September 8, 2022
3 replies
6780 views

I have been trying the successive updates to 3D modeler since the first public beta and none of them work on my workstation. The app starts, shows a blank screen (see attached screenshot) then quits without further notice. My current workstation is AMD Ryzen based, are there known limitations towards that?

This topic has been closed for replies.

Correct answer farrart

I attached my log. Thanks for looking into this.

I noticed my logs showed.
2022-12-19T21:45:59.843075 [I]: Initialize Pen input
2022-12-19T21:45:59.843075 [I]: Initialize Wintable input

I thought this was odd since I nolonger use my Wacom table. I searched and found the drives where still installed and after I removed them Substance Molder now works.

K

Kumar Ankit24039766oxih

Participating Frequently

I am having exact same issue

K

Kumar Ankit24039766oxih

Participating Frequently

2022-12-07T07:54:44.969713
[I]: Open fallback log at 2022-12-07T13:24:44
[I]: Setting semantic version to 1.0.0+eb19b162.37
[I]: Setting alg build id to 1.0.0+20220927.t.37.win.x64.cc.eb19b16
[I]: Location::AppDataDirectory: 1 'C:/Users/Administrator/AppData/Local/Adobe/Adobe Substance 3D Modeler'
[I]: Location::TempDataDirectory: 1 'C:/Users/ADMINI~1/AppData/Local/Temp/Adobe/Modeler'
[I]: Location::UserDataDirectory: 1 'C:/Users/Administrator/Documents/Adobe/Adobe Substance 3D Modeler'
[I]: Close fallback log

2022-12-07T07:54:44.974717 [I]: C:\Program Files\Adobe\Adobe Substance 3D Modeler\Adobe Substance 3D Modeler.exe startup:
2022-12-07T07:54:44.974717 [I]: CLAYLOG - Entering App::run
2022-12-07T07:54:44.974717 [I]: LOGFILE: C:/Users/Administrator/Documents/Adobe/Adobe Substance 3D Modeler/Logs/Adobe_Substance_3D_Modeler.log
2022-12-07T07:54:44.987730 [W]: Loc: id 'Display.AlreadyLocalized': empty text
2022-12-07T07:54:44.990732 [I]: FBT C:/Program Files/Adobe/Adobe Substance 3D Modeler/assets/raw/translations/en_US.json: used 594, ignored 0, unsent 1
2022-12-07T07:54:44.990732 [I]: C++ base locale is .UTF8
2022-12-07T07:54:45.003743 [I]: App::run want VR 1 m_windowShouldClose 0
2022-12-07T07:54:45.003743 [I]: OculusUtil::_init()
2022-12-07T07:54:45.122852 [I]: VR MODE - DISABLED
2022-12-07T07:54:45.144872 [S]: GLFW Error [65546]: Cannot make current with a window that has no OpenGL or OpenGL ES context
2022-12-07T07:54:45.145873 [S]: GLFW Error [65538]: Cannot set swap interval without a current OpenGL or OpenGL ES context

K

Kumar Ankit24039766oxih

Participating Frequently

mine is somewhat like this same as @farrart

M

Mathieu Sanchez

Adobe Employee

Hi,

Could you post the logs please?

Your logs should be in
`C:\Users\[username]\Documents\Adobe\Adobe Substance 3D Modeler\Logs`
Modeler requires a discrete GPU with at least 4GB of VRAM. What graphics card do you have on your workstation?

T

Trevorsoh

Participant

This is the same for me.

Substance 3D Modeler crashes on load.

My specs are as follows:

Deskop PC

AMD Ryzen 9 5950X 16-Core Processor 3.40 GHz

32.0 GB RAM

Windows 10 Pro, 21H2, 17/‎06/‎2022
19044.2130

Windows Feature Experience Pack 120.2212.4180.0

Nvidia RTX 3070 GPU

I've attached Logs. Thanks!

Adobe_Substance_3D_Modeler.zip

M

Mathieu Sanchez

Adobe Employee

Do you have a graphics tablet? If so, could you try starting Md without the tablet plugged in?
If Md starts without the tablet, would you mind sharing the model and drivers with us please?