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tim823
Participant
July 6, 2014
Answered

Adobe Flash CC Wacom pen issues.

  • July 6, 2014
  • 61 replies
  • 126128 views

Hi,

     I have a Lenovo Thinkpad Yoga Ultrabook that has tablet functionality via Wacom. I have had no issue drawing within the Photoshop that I have had for months now, but when I just installed Flash CC, the tablet will not let me use the tablet pen to draw a line correctly. What it does is makes a long straight diagonal line every time I try to touch it to the screen, and then at the end of said line, it then will draw what I gesture with my hand. The problem is, its offset now to the end of the line, so it is completely unusable. It has no problem working if I were to use my finger on the touch screen instead of the pen, which is very strange.

Some things to note:

-Again, it works fine with the pen in other drawing apps like photoshop

-The issue persists with the default pen and a different brand pen that I frequently use.

-I have all my graphics drives updated

-I have the latest Wacom Feel it drivers

-I turned off all tablet settings that might interfere. Which shouldn't matter anyway if the pen works in other Adobe apps.

-I cant find a single thing online that comes anywhere close to what I need about this issue. I have no where else to turn! It seems like a Flash not being able to handle the tablet function settings.

-I am not a newbie to the Wacom functionality, so I have tried all of the obvious fixes.

Does anyone know of any fixes for this problem? I have the 30 day free trial of Flash, and I am not going to buy this if I cant get it resolved in the next month!


Any help would be greatly appreciated.

Thanks!

    This topic has been closed for replies.
    Correct answer Mohanaraj

    Hi All,

    We have been collaborating with many of you to nail down most of the issues related to various tablet drawing issues you are facing. We thank you for all the help & support you have extended to us.

    We now have addressed several drawing related issues including

    - various offset issues

    - issues with multiple monitor configurations

    - lack of mouse mode support

    etc.,

    in Animate CC released couple of days back.Please give it a try and let us know your feedback.

    We are committed to get your drawing experience right for you.


    In addition, we have lot exciting new features in Animate CC, please check them out at Animate CC new features | Buy Adobe Animate CC (Flash Pro)

    Thanks!

    Mohan

    61 replies

    Show previous replies
    M
    Marcus1234000
    Participant
    November 26, 2014

    I also have this problem. I have the latest version of flash. (the new update) and this shit is still coming. I have tried everything. And nothing works. I have even tested it on my GF computer, and its the SAME PROBLEM!!!

    foxell
    foxell
    Participant
    October 26, 2014

    hi , i saw you had the lines problem , and i had the same problem ,  the issu is to do with your computor screen settings ,  flash thinks your screen is bigger then it is , so you need to lower the resolutions (start by the lowest and try ) in your computor settings ,from your wacom tablet , that way it should be fixed

    good luck

      B
      Bas Kleverlaan
      Inspiring
      October 26, 2014

      First my Flash wouldn't update so I de-installed it, cleaned the registry and re-installed it. It now updated to 14.1.0.96 and all works accept the pen pressure doesn't work. Any ideas anyone?

      Bas

      B
      Bas Kleverlaan
      Inspiring
      October 29, 2014

      FYI: The pen pressure issue has been resolved. I still had my old Intuos tablet connected and used it's pen on the new Cintiq. The 2nd pen automatically shows up in the Wacom settings but it caused the pressure-sensitivity to malfuntion. Deleting the pen from the settings solved it.

      Bas

      B
      Bas Kleverlaan
      Inspiring
      October 17, 2014

      Is this Flash update for Mac only? My Windows-version is 14.0.0.110 and it doens't recognise that there's an update...

      Mohanaraj
      Adobe Employee
      Mohanaraj
      Adobe Employee
      October 17, 2014

      Hi Bas Kleverlaan,

      The October 2014 update is for both Win & Mac.

      Try

      Help>Updates...

      or

      Quit your Adobe Creative Cloud desktop application and relaunch and you should be able to see the updates for Flash CC 2014

      After a successful update your build number should read 14.1.0.96

      Thanks!

      Mohan

      B
      Bas Kleverlaan
      Inspiring
      October 17, 2014

      Mohan, this isn't working, hence my question. Help>Updates says all is up to date and the relaunch doesn't work either.

      bezuiden
      bezuiden
      Participating Frequently
      October 13, 2014

      Hi,

      Follow up on my problem, it was solved by the latest update to Flash CC, so thank you very much for making this fix!!!!!

      P
      PhilipThonbo
      Participating Frequently
      October 9, 2014

      I had the issue on my cintiq 13hd - all brush strokes where offset down and to the right - after this update they are up and to the right

      when I move all the way to the left they end up aligning at the far left

      when I move down they end up aligning at the buttom

      else they offset more and more the  further i move away from left and buttom

      A
      animatiki
      Participant
      October 8, 2014

      Thanks!!!!!

      S
      Sangeeta_J_Yelamali
      Participating Frequently
      October 7, 2014

      Hi,

      The issue is resolved in the latest update of Flash Pro.Please update Flash professional to 14.1.0.96 .Follow the instruction below for the same :

      Installation instructions

      1. Log out and log in to the CC desktop application. Update the application when prompted.
      2. You should see the list of new updates as soon as the new CC desktop application is launched.
      3. Install Flash Professional CC and Mobile Device Packaging app. On a high speed connection, it took me around 8 minutes.
      4. After the application is installed, you can launch the application directly from the desktop app by clicking on it.

      Also,make sure the wacom drivers are latest and you are using the tablet in PEN mode and not Mouse mode.

      Thanks & Regards,

      Sangeeta

        bezuiden
        bezuiden
        Participating Frequently
        October 7, 2014

        Awesome!!  Thanks!!!

        bezuiden
        bezuiden
        Participating Frequently
        September 8, 2014

        Same problem here ... Seeing the exact same thing Intuos Pro Medium .. also running the trial for 30 days and won't be able to purchase if this doesn't get fixed.   In the mean time my daughter will have to use Toon Boom or Gimp to get things done

        Intuos Pro M

        Win 8.1

        Flas CC 2014

        I have tries uninstall and reinstalling the latest drivers with no help - running on a laptop with 1920x1080 display.

        Any update on this Adobe ??  Or can I get an older version of Flash ??

        L
        luketeaford
        Participant
        August 12, 2014

        I am seeing this issue running my Wacom Cintiq 12 on Windows 7 64-bit Flash Creative Cloud 2014. Please, please, please fix this, Adobe! I use Flash for drawing, and it is unusable in its current state! (Or let me roll back to Flash 2013)

          SmeyFace
          SmeyFace
          Inspiring
          December 26, 2023

          Oh My God Listen Guys!!! Wacom Tablet Properties>flash> Use Windows Ink? No> Restart> Enjoy!

           

          C
          cshipway
          Participant
          July 9, 2014

          Hey, another user here with the same issue. I've had similar issues with some other applications when using a Wacom tablet, for example Autodesk Sketchbook Express.

          As Sangeeta has mentioned the problem is with the high DPI settings. I've found that decreasing my resolution to 1024x768 resolves this particular issue, the problem is that the program workspace is rather crowded and difficult to work with. Not an ideal solution.

          There is a quick fix I've used to solve problems like this in the past without having to change my 1920x1080 resolution, e.g. aforementioned Sketchbook Express as well as a couple of games including Pixeljunk Eden. Opening up the file location of the program in question and going into Properties > Compatibility allows you to check a "Disable display scaling on high DPI settings" option.

          This would all be well and good, except I've found that when you use this fix Flash CC appears to crash the moment you try to put anything on the canvas. Further in this instance it doesn't matter whether or not you use a Wacom device or a normal mouse, the program crashes either way.

            Mohanaraj
            Adobe Employee
            Mohanaraj
            Adobe Employee
            July 9, 2014

            Hi,

            Could you please post the crash report for investigation?

            Thanks!

            Mohan

            C
            cshipway
            Participant
            July 9, 2014

            Here's a screenshot of the crash message, unfortunately there's no error code or anything like that so I'm not sure how helpful this will be.

            This occurs the moment I attempt to use the brush tool on the canvas.

            Interestingly I played around with the program in the 'non-scaling' setting a little bit more, I found that it's possible to put shapes on the canvas without crashing. However interestingly, in addition to behaving very strangely, placing these shapes results in the same glitch originally described at the beginning of this thread. That is to say, at the moment a shape is placed, the origin point of the shape is displaced from the mouse cursor's actual location, where it should be.

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