Participant

Answered

After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7

Forum|Forum|5 years ago
October 21, 2020
11 replies
3516 views

I have the same problem of another user I've seen. After upgrade of Animate 2021, it crashed with MacBook Pro 0S 10.15.7.

What can I do?

This topic has been closed for replies.

Correct answer Mohanaraj

Hi @Lazzari @Angelo5FBF @francescot / All

We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.

Thanks!

Mohan

E

Erin Duquette

Participant

@Mohanaraj ...hi i've been searching adobe forums and NO you have not identified the problem! I purchase a brand new M1 imac and installed adobe animate and I have lost all ability to create a file beyond the first day, i've been through 12 hours of your help and tech desk and i've recreated the file several times in different ways only to have the same thing happen 24 hours later! THIS IS NOT FIXED. I am no longer able to use adobe animate on a brand new machine that was recommended by adobe! what is going on?! i've lost a week and a half of hard work over this!!!

Erin

kglad

Community Expert

please don't post duplicate messages. return to your previous thread and continue the discussion there.

webgodjj

Participant

Adobe Animate 2021 - Mac OS version 11.01 - 1019 Macbook Pro
Fonts all are fine. deleted prefs file. Tried reinstalling. Crashes on startup. Useless app

kglad

Community Expert

big sur is not compatible with animate, yet. the next animate will probably fix that

L

LazzariAuthor

Participant

I've done the upgrade to Bigsur for my Ibook and the latest Animate works

A

anneg81181046

Participant

Happening here too- any updates for fixes?

kglad

Community Expert

repair your fonts.

G

gporte85

Participant

Can you please let me know as well? I'm really needing to use it, and cleaning out my fonts didn't work, so completely at a loss over here.

kglad

Community Expert

checking more than once per week isn't going to help. you can expect it will take weeks to months before a "next" version of animate is released.

in the meantime, if you think this problem applies to you, remove or fix your corrupted fonts.

G

gporte85

Participant

thanks!, the corrupted fonts fixed didn't work. Opted to download a previous version until the new one comes out.

L

LazzariAuthor

Participant

Thank you Mr Mohanaraj

L

LazzariAuthor

Participant

Ok there is no way to solve this problem, so must restore the older version?

MohanarajCorrect answer

Adobe Employee

Hi @Lazzari @Angelo5FBF @francescot / All

We have identified that this is happening due to one or more corrupted fonts present in the machine. Loading of such fonts during application startup leading to the crash. We are working on a fix for this and will let you know as soon as there is an update.

Thanks!

Mohan