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Flash CS5 crashing when saving

Forum|Forum|16 years ago
May 19, 2010
46 replies
82510 views

OK! What's the deal?

I have just purchased Adobe Master Collection CS5, all $4400 worth! To give the software it's credit, I formatted my HDD and clean installed Win 7 x64 OS. I then clean installed the entire CS5 suite! As I have to somewhat justify the purchase to my boss (who paid for the software), I have gone to continue doing some work, (not even trying out new features!!), I needed to complete a task, so I got onto it.

I opened up an existing file which was created using CS4, noticed a few bugs that arose when published out using CS5 (mainly around the way that fonts were referred as), fixed those, then all was going well. As we have all done, I got involved with the work, and worked for a long time without saving. I realised this and quickly went to save. The dialog box came up advising that it needed to change versions to CS5 (rather than the original CS4), so I cancelled out and did a file Save As.

I thought I would create a new file so that if anything went wrong, I would have a backup. BLOODY LUCKY I DID, as when I went to save as, Flash crashed, loosing all the work I did. I did manage to get a screenshot of some of my AS which was lucky, but when I looked into the folder where I tried to save, there was a completley useless *.fla of 1kb in size which was completely corrupted and couldn't open up.

Resigned to the fact that I lost all my work (nothing new - as we all know it happens every now and then), I thought I would open up Flash, and the very first task would be to save it as CS5 format. Low and behold, flash crashes again, again leaving a corrupted file in it's place. For $4400, you would think you could at least save the work you have done!!

In other tests, it seems it can save new files, and some simple animations created in CS4, but what the hell do I do with all the existing work that I have spent the last year developing? Can someone please help me, as I really cannot work until this issue is resolved.

HELP!

Duncan Buchanan

This topic has been closed for replies.

Correct answer nrajbhan

Hi,

Thanks for sending me your FLA. It looks like the following library asset is corrupted – “08 - Help Menu/Images/progress.gif”. Even in Flash CS4, you will see a “Preview not available” message when selecting it in the Library and you can’t drag it onto the stage.

If you delete this asset from the Library, you will be able to save your file in Flash CS 5.

Thanks,

Nivesh

Show previous replies

S

sgiff

Participant

Truly Amazing. I just lost 2 days of work because of this not two days in a row but two full days on this project because of Adobe and their inept handling of this issue. Wow, I cannot believe the first post on this thread came a year ago and now CS5.5 is out and they never fixed it and yet at the rate my company charges we just lost thousands of dollars of work due to Adobe not bothering to do anything about this. I thought I was wise to after it happened the first time and decided to start making copies but my last crash using Save as corrupted both my current file and the one I was saving to, how is this even possible, you actually have to try real hard to make code this bad. Seriously, in all my time of using graphics software I have never seen anything this maddening. Adobe you owe my company about 2 grand as of today for my trouble alone. This is just ridiculous I am so mad!!!

C

Codefinger

Participating Frequently

I know it isn't a perfect option, and I know it isn't always viable depending on requirements set forth by clients - but since investing 0,000's in Flash CS5 for licenses, staff hours, contractor hours, only to have corrupt files, way too much install troubleshooting, and zero power to do anything about it - responsibly degrading AJAX and CSS solutions have pretty much become a standard alternative for our company. There's an ever-dwindling list of functionalities the JS and opensource community can't offer as an alternative to Flash apps, and imo there's better developer and designer support for open technologies.

Sure, we're not delivering nicely bundled swf files for Ad providers, nor producing mass Flash games - but perhaps various agencies out there could start to open a few doors and allow alternative delivery techniques which... can probably offer more anyway, esp. with gzipped component caching, frameworks, animations and SVG support etc. Perhaps moves like this would shock Adobe into taking their customer base more seriously in (increasing) situations where one of their flagship RIA creators is obviously faulty.

Anyway, we never heard anything about our failed CS5 attempt, except that we couldn't get our money back. So we're not upgrading to 5.5, or 6, or CSX, unless the Game changes completely - in other words - unless there's a totally viable, reliable reason to move back into Flash-world, and then we'd pick and choose our Flash projects even more carefully. It's over for us for now, we've found more reliable solutions to keep up with the high standards many of our users expect - and they don't expect Flash.

Sorry if this is a bash Adobe, I would never have seen myself being as frank as this in the past - but the truth's the truth, like the last post states - its been over a year since this (and many other) thread started. Many of us have filed bug reports, sent files through, given as much detail as we apparently can... all just to be sent to another website to pay for an upgrade.

Rant. Over.

D

daniel_sedlacek

Participant

This is ridiculous!!! Adobe wake up!!!

It's April 2011 and this bug hasn't been adressed yet! The whole Flash CS5 is totally useless!!!

I have the latest 11.0.2.489 update and Win XP SP3.

R

RJOlaithe

Participant

Hi everyone!

I might have found a solution, though currently i am testing this through trial and error; with much success however.

It seems that Flash cs5 or Photoshop cs5 does not like to 'save as' without a typed file extension. If you could try this and let me know that would be wonderful!

1. file > save as

2. project_filename

3. project_filename.fla //type and add the .fla extension to the end of the file name.

4. save

I hope this helps.

Take care,

Robert J. Olaithe

Paracosms.

C

czeloth

Participant

We have now officially gone back to Flash 4 in the marketing department in my company (300 employees). Luckily, the IT-department still could supply us with the old versions. And it's clear that we will be sceptical towards new releases from Adobe, and not upgrade untill we now for sure that the software indeed is finished, and not just a working beta. Very sad indeed.

A

artoix

Known Participant

I personally (1 employee) gone back to Flash CS4 too.

No irony here, czeloth. I absolutelly agree - Flash CS5 despite its new very useful functions is a complete crap due to its many bugs that make working with itprofessionally impossible.

D

delneet_

Participant

Same problem here, also while performing different tasks than saving.

Selecting two .png's from the library (saved with PS cs5, can preview in library) and dragging them onto stage (or any other mc).

Select the two items on stage and press F8, choose button, hit ok or whatever.

In .fla the thing just crashes with an incomprehensible error report.

in .xfl I get a "not enough memory" popup and then I get tons of copy's of the two images in my library with name blank.

This is a brand new cs5 file, local file saving

Windows 7 32bit

Updated with fix 11.02 (latest update available through updater)

so xfl doesn't fix the problem for me either!

this is still unsolved!!!

possible solutions:

back to cs3 (but no flash10)
everything in as3 and compile with flex sdk
adobe: get it fixed and don't ignore us!

D

delneet_

Participant

seems not to crash when creating a button with just 1 image selected... (in .fla)

P

pxcAndy

Participant

I CAN'T believe this! I've been working on this project for six months - last branch two weeks ago and it had been saving fine. Now it crashes and corrupts the file. Client is in TOMORROW MORNING to approve the final version before we launch. This is beyond unacceptable. AS3, CS5, local drive, Vista. I could cry... So there's still no fix???

R

redsox05

Inspiring

I had this problem in earlier versions. I didn't read all the responses but you probably need

more ram memory. That was the problem I had.

F

FUNE78

Inspiring

12GB is way to less RAM i know... its definitly not a RAM-Issue...

A

Anonymous

same here!

flash crash when saving.

so glad its not only me.

also, it sometimes duplicated symbols and scenes before it crashes, did anyone here experience that?

if the scenes window is open you can clearly see that the scenes "magicly" all duplicates, and after that it crashes all together...

hours of work gone to waste...

F

FUNE78

Inspiring

that happens if you copy from older files to a CS5-file... also movieclips very often do not store actualized images. i stay with my statement, sh*tf*ucks at adobe... you sell me a bugged version for the full money, if the next demo is still that buggy i will not pay anymore for your software, because its useless and not worth any money.

F

FUNE78

Inspiring

the only reason why i use flash cs5 is because its compatible with illustrator cs5... imagine that, so much new stuff that does not work!

W

warrenwater

Participant

I'm having the exact same problem. Flash CS5 keeps crashing and corrupting files.

A

Armitage-Art

Participant

Hi Adobe/Nivesh/whoever is monitoring this post,

This issue is still not resolved. I have a brand new Mac Pro workstation and every time I try to save a Flash file, it takes 5 minutes to save. It always freezes at a certain point in the save process and finder displays Flash as "not responding" in the Force Quit window. This is not normal behavior for any version of Flash up until now or any other software you make, for that matter. I give you credit that it does save and does not corrupt the file, but based on user feedback you've received, you should be aware that this is a bug in the software and we need to know that you're planning on addressing it.

If Flash cannot be relied upon, it cannot be used, and if your userbase rejects it, you can bet it will be bad for business. It is also troubling that you have marked this post as "answered" when the consensus is that the problem still exists.

Please confirm you are working on a fix for this issue and, if possible, provide an ETA.

Thanks,
Patrick

A

Anonymous

Haha thanks for making me smile - people complain about anything!

This forum is about Flash CS5 corrupting FLA files - which is a major bug and worth complaining about, but everyone who has seen this bug should report it to Adobe - https://www.adobe.com/cfusion/mmform/index.cfm?name=wishform so they know about it, don't expect them to read this forum.

I bet you it doesn't actually take 5 minutes to save - just seems like that. Are you saving to a network path, i have seen many apps 'not responding' while saving to network (slow connection) locations not just Flash. Or maybe your FLA is corrupt or has complex objects in it which Flash is taking its time over.

Good morning everyone in England

Alan

A

Armitage-Art

Participant

No problem, glad to make you smile =)

While it may be a completely unconnected issue and I may be complaining in the wrong place, my assumption is that it's associated because CS4 saved the same files much more quickly, on a slower Macbook Pro no less. I've upgraded to CS5 with a brand new Mac Pro workstation and everything in CS5 runs like a dream--except Flash when I save. I should clock it, it may be more like 3 minutes, but it's a long save, and the program doesn't respond during the save. I'm not saving to a network, this is my personal machine and I'm saving directly to my HDD. FLA is not corrupt because it saves fine. It does have some complex objects, vector brush drawings, but nothing that took so long in CS4 on a slower machine.

I think Flash's saving engine is just buggy, and I'm fortunate with a really fast machine. I assume if I force quit Flash during the save that it would certainly corrupt my file, considering it's mid-save.

Not trying to complain about everything, but there is a definite issue and Adobe hasn't said or done anything to address it yet.

- Patrick

G

gabrielv70

Participant

It's December and I'm still getting a crash.

My file is saved as an XFL. I'm using the IK system with assets created entirely in CS5 no raster images in library. All 25 library items are built very efficiently the published swf is only 8K

It worked for a while until I started experimenting with Graphic symbols with multiple frames. I pet the symbol property of to Graphic from MC from the properties panel. When I went to constrain the IK the Graphic symbols started rendering frame 1 instead of 2 where I had it set. and then I could no longer move the bones I was trying to constrain. I restarted Flash and my computer to see if it would solve the problem but it repeated the same behavior several times. Finally when I went to save. CS5 crashed on me and corrupted the XFL.

Fortunately, I has a previous version in SVN. So I started constraining the character again. This time without using graphic symbols and I was able to make it through the entire process without a crash.

But now I am experiencing a different problem that I will start a new thread for. I have a large library that I am organizing of vector only files, some imported from Illustrator.

When I re-name some of the items other Movieclip items in the library lose their contents and all that is left is an empty symbol.

A

artoix

Known Participant

That is incredible! Did someone tested Flash CS5 before releasing at all!!?? Or they simply opened that, saw that everuthing looks fine and started shipping? After reading about such problems it seems very like that!

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