Known Participant

Answered

Flash CS5 crashing when saving

Forum|Forum|16 years ago
May 19, 2010
46 replies
82510 views

OK! What's the deal?

I have just purchased Adobe Master Collection CS5, all $4400 worth! To give the software it's credit, I formatted my HDD and clean installed Win 7 x64 OS. I then clean installed the entire CS5 suite! As I have to somewhat justify the purchase to my boss (who paid for the software), I have gone to continue doing some work, (not even trying out new features!!), I needed to complete a task, so I got onto it.

I opened up an existing file which was created using CS4, noticed a few bugs that arose when published out using CS5 (mainly around the way that fonts were referred as), fixed those, then all was going well. As we have all done, I got involved with the work, and worked for a long time without saving. I realised this and quickly went to save. The dialog box came up advising that it needed to change versions to CS5 (rather than the original CS4), so I cancelled out and did a file Save As.

I thought I would create a new file so that if anything went wrong, I would have a backup. BLOODY LUCKY I DID, as when I went to save as, Flash crashed, loosing all the work I did. I did manage to get a screenshot of some of my AS which was lucky, but when I looked into the folder where I tried to save, there was a completley useless *.fla of 1kb in size which was completely corrupted and couldn't open up.

Resigned to the fact that I lost all my work (nothing new - as we all know it happens every now and then), I thought I would open up Flash, and the very first task would be to save it as CS5 format. Low and behold, flash crashes again, again leaving a corrupted file in it's place. For $4400, you would think you could at least save the work you have done!!

In other tests, it seems it can save new files, and some simple animations created in CS4, but what the hell do I do with all the existing work that I have spent the last year developing? Can someone please help me, as I really cannot work until this issue is resolved.

HELP!

Duncan Buchanan

This topic has been closed for replies.

Correct answer nrajbhan

Hi,

Thanks for sending me your FLA. It looks like the following library asset is corrupted – “08 - Help Menu/Images/progress.gif”. Even in Flash CS4, you will see a “Preview not available” message when selecting it in the Library and you can’t drag it onto the stage.

If you delete this asset from the Library, you will be able to save your file in Flash CS 5.

Thanks,

Nivesh

Show previous replies

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discorax-hKvPE3

Participating Frequently

I have posted RECOVERY STEPS for library items here: http://stackoverflow.com/questions/4453743/flash-cs5-crash-corrupted-files-how-can-i-get-my-xml-library-assets-back-into-a/4453942#4453942

This does not recover your timeline, but it will give you back your LIBRARY items. Hope this helps someone at least salvage something.

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discorax-hKvPE3

Participating Frequently

The issue is with the DOMDocoument.xml file inside the zip. It's being corrupted on save. The rest of the pieces are in tact inside the zip. What I would love is a way to transfer my LIBRARY assets into another .fla without a corrupt DOMDocument.xml file.

Anyone have a process for this?

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discorax-hKvPE3

Participating Frequently

This question is NOT answered. Still experiencing Crashes and Corrupt files.

Win7 x64 - Flash 11.0.2.489 - I've been using CS5 for 2 days and had 5 crashes, and two corrupt files. This is unacceptable.

How about they post recovery steps, since saving as a .zip gives access to all your files.

How could this project get shipped with this issue? I'm dumbfounded.

F

FUNE78

Inspiring

I have contacted Adobe Customer Support, they said it is a known issue and they are working on it. Somehow I believe that they know it, but I do not think they will solve it before the new CS6 will come.

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czeloth

Participant

Clearly this issue hasn't been solved by Adobe yet. I have installed all the updates, and Flash CS5 still crashes when i save, and corrupts the file. Maybe Adobe doesn't care at all anymore.

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FUNE78

Inspiring

Right, why should they care... get it they started to work a long time ago on a new Flash... they are like other American Companies simply not getting that without support poeple look for alternatives. In this case it could be a step back to CS3, where everything was ok.

A

artoix

Known Participant

damn! damn! damn! I swear this is my last project in CS5! It goes to the waste bin!

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DeeeeeeeBee

Participant

Crash indeed, when using slider bar/time-frame bar too much. I know the program is glitchy, tho, is the bug only for xp?, will it help updating to vista?my work-giver uses vista, and apearently dont get the crash effect..or might there be som system files in vista which makes cs5 run more constant?..an xp patch maybe?

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Codefinger

Participating Frequently

I've been wondering about this too, not just Flash, but most of my CS5 suite, and also a few others apps that aren't Adobe related.

I'd heard that support for XP was being dropped by M$, but having read a bit about that I see its only XP SP2, not SP3, and they plan to continue supporting XPSP3 until 2015, new computers being offered the ability to downgrade from W7, simply because so many businesses aren't ready/can't afford to upgrade. So I really hope support / testing for apps made by Adobe, for XPSP3 isn't slackening... and here I was about to say "Well, it is a 10 year old OS".

T

The BukeAuthor

Known Participant

I don't know whether anyone else has experienced the same issue as I have, but I work on a PC, and my client works on a mac. We both have CS5, however when I provide him my CS5 file, it will not open on his Mac. The other way around is fine, he can provide me with a CS5 file and I can open it no worries. The solution is to save it as CS4 and provide him the CS4 file to open in CS5, but that sounds ridiculous!! Anyone else had the same issue, or anyone know of another way to fix this issue??

A

artoix

Known Participant

I've just spent another hour on unsaved work when Flash CS5 crashed again...

Each day 1-2 hours of my time goes on dealing with Flash crashes. Thats my final project with CS5 and I'm switching back to CS4 as it becomes damn nuts workin with this @$@%!

A

Anonymous

So what now?

Did Adobe give up Flash due HTML5?

I payed a lot of money for this Sh*t, and Adobe is getting Bigger and Bigger!

Are the Adobe-Coders not able to fix such elementary Bugs?

A

artoix

Known Participant

I don't know why this discussion is marked as 'Answered'!? It is NOT answered! The discussion has started on May, it is November now, a few dozens of complaints from many people and... still NO fix and NO explanation!

The problem IS: Flash CS5 instantly crashes when saving.

I experience the problem every few minutes when saving. Then I have to restart the program and start over again where I ended with correct save (happily I haven't got corupt files... yet).

I do not work with resaved CS4 file - The original file was created in CS5 from scratch.
There are no corrupt assets in file library (actually there are only a few MovieClips at all in my library and no external assets).
I do not save file over network, but to a local disk

And 'explanation' about 'corrupt assets' seems too odd after all... who cares? People pay money and for their money they get their time and work lost!!

So, will we actually get any reply from Adobe? Is it going to be fixed? All of us have already lost quite a lot of time because if this issue, so I think it is worth attention finally.

C

Codefinger

Participating Frequently

You're right, Artoix, personally I've switched to recommending unobtrusive Javascript (allowing for accessibility too, where rqd), since there's so much free JS awesomeness out there now, sorry Adobe - too much pain and anguish and not enough healing balm.

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artoix

Known Participant

Well, I think even though recent advancement in HTML and JS technologies gave quite robust tools for web development, these tools can not completely replace Flash. I'm not a fan of 'Flash vs. JS (or HTML5)' talks. I believe these two technologies have their own purpose and are not always interchangeable: for web applications - yes, for rich media presentations - hardly HTML/JS can replace Flash. ... but this talk is not for this topic.

After these troubles I've switched to saving as CS4 format (happily current project allows me to use CS4 format). But this is very inconvenient as I always have to us 'Save as' command and going through two prompting dialogs. %( For CS5 project I would probably try saving in uncompressed CS5 format... until Adobe actually release some patch to fix this problem.

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nbshark123

Participant

I have the feeling it's a saving to a network problem.

If you're reading this and have this problem, are you saving to a network drive? If so, does the problem still occur when saving to a regular hard disk?

I have the same problem that flash CS5 crashes during saves. This problem does not seem to occur when I save to a hard disk. (At home I work with files on my hard disk, but at work I work with files that are on a server). I work on a laptop and use Windows 7 64-bit and Flash CS5 (updated to the last version available for this date).

If a server save is the problem then this might have to do that a small (maybe even a milisecond) of server interuption that causes flash to freeze up when during the file writing, resulting in a crash during save. If that's the case, it could be fixed easily right?

I sure hope so, I lost quite a few hours en my folders are full of saved versions of 1 project.

Cheers,

Niels

T

tweeek80

Participant

In my case it happened when saving to a local hard disk. I copied a

bunch of library symbols from a CS4 FLA into a CS5 FLA, tried to save >

crash > could not load CS5 FLA anymore. The FLA:s were in different folders.

No problems since saving every project as XFL instead of FLA.

19.10.2010 14:16, nbshark123 kirjoitti:

I have the feeling it's a saving to a network problem.

If you're reading this and have this problem, are you saving to a network drive? If so, does the problem still occur when saving to a regular hard disk?

N

nbshark123

Participant

Maybe it's divided into two different problems. One occurs when saving from CS4 to CS5 and one to saving to a Network drive.

My experience is that a file does not crash when working on a hard disk and the project being started in Flash CS5.

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