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pawel.nejman
Participant
May 17, 2012
Answered

Flash CS6 crashes while loading

  • May 17, 2012
  • 11 replies
  • 41146 views

Hi everyone,

I have problem with loading fresh installed Flash CS6.

Yesterday I reinstalled system (win7, 64bit), and start downloading and installing Adobe programs. Everything worked fine, Flash started, I made few banners, and gone to sleep.

Today, when I started computer, I got notification that there are some updates, also for Flash.

After installing that I can't start Flash. I'm clicking on icon, I see welcome screen, and while 'Initializing fonts' everything just dissapear. No error, no alert, nothing.

Any idea?

Thanks,

Pawel

    Correct answer MacGyver97

    I seem to be having this same exact issue on Windows 7 (64-bit). Fresh installation that started once, and then crashed on subsequent loads. Resetting the preferences, as suggested does the trick, but future launches continue to crash while the Fonts are initializing.

    Any ideas as to what to do to make this a permanent "stick"?


    Actually, just solved the problem (permanently):

    If you go to:

    C:\Users\«YourUserName»\AppData\Local\Adobe\Flash CS6\en_US\Configuration

    there is a fontinfo.txt file. Open this in notepad and delete everything in it and save it, but before starting Flash again, change the properties of that fontinfo.txt file to read only so Flash can't overwrite it again.  Seems to clear up the loading crash issue. 

    11 replies

    S
    songula
    Participant
    May 13, 2020

    Thank you so much..

    aslilk
    aslilk
    Participant
    November 4, 2019

    Hi.Open task manager when working flash.You will see Flash use very memory.

    So is crash.

    Sometimes you close your project when you are working .open again.Not flash only project

    Doesnt crash.

    My eng not good so sorry.

    Bye everyone

    J
    joyp74352041
    Participant
    August 28, 2018

    Try to run flash as an adriminstrator

    T
    TyTBone
    Participating Frequently
    March 13, 2018

    Some people may need to turn on Hidden Files and Folders to see the AppData folder. Computer > Organize dropdown menu > Folder and search options > view tab > "Show hidden files, folders..." toggle.

    Hopefully changing that txt file really is a permanent fix. I did find a "fontinfo.txt", deleted, and made it read-only in Properties.

    A
    Anonymous
    December 29, 2017

    I can't find the font.info

    X
    xpert104
    Participant
    May 24, 2017

    i cant find the textinfo.txt file in the folder. PLS HELP

    X
    xpert104
    Participant
    May 22, 2017

    I have windows 10, 64 bit, and i cant find the fontinfo.txt folder in AppData.

    D
    desertw54581556
    Participant
    May 22, 2016

    MacGyver97  thanxxxxxxxxxxxxxxxxxxxx broooo

    S
    shine_
    Participant
    April 12, 2014

    Wasted two hours on this upsetting issue.

    Updating Adobe Extension Manager helped.

    B
    brdcphoto
    Known Participant
    May 30, 2012

    Same problem here.  Even Flash CS5.5 does not work.

    I really need this fixed asap!

    I tried to look in the fontinfo.txt file for weird characters, but could not find any.  The file itself as the configuration folder is with "read-only" disabled. So the answer for the topic is not correct.

    Are there some other suggestions maybe?

    Thank you.

    M
    MacGyver97
    Participating Frequently
    June 1, 2012

    @brdcphoto,

    Did you actually delete everything in the fontinfo.txt file, or just look for weird characters? I don't know for a fact that weird characters in the file fail to cause Flash to launch. It could also be the sheer number of fonts too if the .txt file is large enough. Empty the .txt file, save as Read Only (you need to ENABLE this option, not Disable as in your post), and then try restarting Flash.

    My fix works on Flash CS5.5 and CS6.

    B
    brdcphoto
    Known Participant
    June 5, 2012

    This worked!  For CS5 and CS6!

    Thx

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