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K
KidScrafty
Participant
October 24, 2019
Question

Surface Pro 7 Crashing

  • October 24, 2019
  • 3 replies
  • 1876 views

Hello,

I am looking for some help as I am very frustrated with Animate CC. I used a school licence of animate quite well on my old Surface Pro 4 and things ran very well. I have recently upgraded to a Surface Pro 7 with much better specs, and I am finally planning to use my own licence and go forward. Problem is the first day of my 7 day trial has been nothing but trouble shooting and going nowhere. Adobe Animate seems to instantly crash upon opening and there isn't any warning or error. 

If anyone has any advice I would love to hear it, as I will run out of my seven day trial soon, and I only have two weeks to return this very expensive tablet which I bought for design and animation work. 

Thanks,

Kid

    This topic has been closed for replies.

    3 replies

    S
    smallhaggis
    Inspiring
    October 27, 2019

    Unfortunately I've since seen an official response on social media from Adobe that the Surface Pro is not officially supported for Adobe Animate.

     

    "...while there are users that are using Adobe Animate on Surface Pro, the tablet is not officially supported for use with the software. I suggest using a Wacom device instead..."

     

    https://twitter.com/AdobeCare/status/1187531799548878850?s=20

    n. tilcheff
    n. tilcheff
    Legend
    October 27, 2019

    Well... yes, unsupported, but that is actually only about the Surface Pen, not the computer itself; or at least that is what it used to be until now.

    This is also what the customer care person on Twitter says. And from what he says I suspect that he is clueless.

    He is being asked one thing, and advises to use Wacom.

     

    I've been following the Surface - actually the non-Wacom - saga for a while.

    The dev team have been trying to make Animate work with MS Surface Pen for a few years and failing over and over. There have been multiple announcements that 'MS Surface Pen is now supported' only to become clear that it just does not work.

    (Same applies to all frustrated Huion, etc. users that frequent these forums.)

     

    But it has never been a problem to use Animate on the Surface, which is just a high-end portable Windows 10 computer.

    All that users needed to do was plug an Intuos in the USB or carry on without the pressure sensitivity.

     

    So this Surface Pro 7 incompatibility is new.

     

     

    Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
      M
      Mixlexia
      Participant
      October 27, 2019

      I am having the same problem the software takes a running leap and hits the wall. My enthusiasm for a new Surface Pro 7 in which to animate came cradhing down. Reinstalled both opetating system and Adobe Animate but to no avail help

      S
      smallhaggis
      Inspiring
      October 25, 2019

      There was a thread very recently where a user was having the same issue of crashing on launch.  A number of troubleshooting suggestions were made, which you might want to try out.  

       

      Is everything up to date on your system?  Running the latest version of Windows, drivers all up to date etc.?

        n. tilcheff
        n. tilcheff
        Legend
        October 26, 2019

        We now have a second MS Surface Pro 7 thread here:

         https://community.adobe.com/t5/Animate/Adobe-Animate-not-opening-with-new-Surface-Pro-7-loaded-with-all/td-p/10695900

         

        Nick - Character Designer and Animator, Flash user since 1998 | Member of the Flanimate Power Tools team - extensions for character animation
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