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Unable to save document as (Flash CS5 - BUG - OSX)

Forum|Forum|15 years ago
June 29, 2010
21 replies
37648 views

I have upgraded my CS4 to CS5 on MAC OSX and i'm having problems saving new and existing fla files. It doesnt always do it but it's very anoying when you have done some work and are unable to save it.

I get this message:

unable to save document as (file name)

please try saving to a different filename or location.

even if i try to save as to a different location i get the same message, this ONLY happens in flash CS5 and does not do it on any other application or even flash CS4. To put it bluntly i am absolutely furious with this and when you pay this amount of money should not get this hassle for such a simple action.

I have tried phoneing the adobe support line and it's a joke, you can't even understand the operator to even get anywhere and i just gave up having to repeat myself and asking them to repeat themselves.

I would be grateful if someone out there knows an answer to this or have a contact email for adobe support that i can email them direct. As a flash developer it's critical i can get on with my work without worrying if my work will even save.

Thanks in advance.

UPDATE: I can save files in CS5 as CS4 documents but not as CS5, this is so annoying.

This topic has been closed for replies.

Correct answer Mohd Raza Zaidi

TODAY THE SAME THING HAPPENED WITH ME, THEN WITHOUT WASTING A MINUTE I COPIED ALL THE LAYERS OF MY FLA AND THEN PASTE IT TO NEW FILE. AND GUESS WHAT? THE PROBLEM GONE.

ALWAYS REMEMBER ONE THING - IF YOU ENCOUNTERED WITH THIS ERROR, DONT QUICKLY CLOSE YOUR FLA, AS YOU CANT RECOVER IT AFTER THAT. JUST COPY LAYERS (AS I HAVE MENTIONED IN THIS POST) AND MAKE A NEW FLA AND PASTE THOSE LAYERS IN THIS FLA. TRUST ME THIS IS THE EASIEST AND MOST RELIABLE WAY TO GET BACK YOUR PRECIOUS WORK. I HAVE TRIED THIS METHOD IN CS5.CS6 AND CC

P.S. I AM CURRENTLY USING CS6

Mohd Raza ZaidiCorrect answer

Participant

TODAY THE SAME THING HAPPENED WITH ME, THEN WITHOUT WASTING A MINUTE I COPIED ALL THE LAYERS OF MY FLA AND THEN PASTE IT TO NEW FILE. AND GUESS WHAT? THE PROBLEM GONE.

ALWAYS REMEMBER ONE THING - IF YOU ENCOUNTERED WITH THIS ERROR, DONT QUICKLY CLOSE YOUR FLA, AS YOU CANT RECOVER IT AFTER THAT. JUST COPY LAYERS (AS I HAVE MENTIONED IN THIS POST) AND MAKE A NEW FLA AND PASTE THOSE LAYERS IN THIS FLA. TRUST ME THIS IS THE EASIEST AND MOST RELIABLE WAY TO GET BACK YOUR PRECIOUS WORK. I HAVE TRIED THIS METHOD IN CS5.CS6 AND CC

P.S. I AM CURRENTLY USING CS6

F

Fahrim_M__Azrul

Participant

Hi Tony,

I'm having the same issues for the past week, I'm using Flash Pro CC2015 while my most of my colleagues are using Flash Pro CS6, can't really pinpoint the beginning of the problem though, it just started for me today, my colleague first experienced it last week. Do keep me updated should anyone in this find the answer for it. Thanks in advanced.

Fahrim

A

Anonymous

Hey guys,

If you are saving to a network drive, you are more likely to face this issue. Try saving your project to a local drive and move it later to the network drive. Works like a charm.

F

FotoFrankPalm

Participant

Win7 64bit, flash 5.5, 11.5.1

Got a jobb from flash 4 age and trying to update there site but i got the same problem. Program frezzes, lose items in th e library and do dont know until its to late. I also notised that size of the fla file decreases then you know it´s the end.

Installing 4 now.

C

Calbruc_27

Participant

I just spent the day working through the same problem, and everything is fixed for no good reason.

At first, all I could save was as CS4 like previous posters, now it all works for all sources. CS5 worked fine, this is only a problem in 5.5 for me.

I made a new document, went to a recent problem (unable to save unless as CS4) file, copied all of the frames in the main timeline, pasted into the new document, adjusted the dimensions, and saved that new file as CS5.5 — now every file I open works perfectly, all the way back to files from 2008; I just open and save as CS5.5 without a hitch.

I have no idea why it's fixed.

c27

A

AttilaB12

Inspiring

I'm still having this prolem

S

Sukhi12

Participating Frequently

Hi ,

Can you please give me some more details . What are the steps to reproduce this issue.

Is your fla file not saved properly ? Did you open the same file in older version of Flash like CS4 etc

Are you saving File > Save / Save As ?

What is the error message ?

Thanks

Sukhbir

Flash Authoring

M

mburrs

Participant

I am having this same issue with Window 7 Professional 64 bit.

It seems I can reproduce it pretty reliably but have only seen it since I started working with trying to import and export runtime shared font libraries.

I create a new fla
I create a font asset in the library and set it to import and specify a relative path to the shared swf.
I save and test my swf and it works.
I go back into the font asset and change the location of the font swf to another relative path (this file is loaded into a shell so the raltive path will change).
After changing that import path I can no longer save the file even if I revert back to the previous value.

I have repeated this process a couple of times.

A

Anonymous

Exactly! I was working on a game for a competition and the same thing happened! ("There seems to be a bug within a bug. I received an error saying "Unable to save..." (as you said, "Flash CS4 and earlier versions were more forgiving, but Flash CS5's new file-format will flag an error right away when saving in the new format"), but it seems like something snuck through the saving process, because when I closed the file after experiencing this error message and tried reopening an earlier saved version of it, it says "Unexpected file type" and won't open. In other words, I couldn't save the most recent work that I did, but neither could I open the older, supposedly unsaved version of the same document.

I'm on Flash CS5 on Win Vista.")

All my data was lost and then I could not open my file due to an "unexpected file format"

M

MichaelWentworth-Bell

Participant

I had the same problem, and man it really really annoyed me!!!!

I had a .jpeg image housed inside a movie clip. I applied a drop-shadow filter to the MC. I then tried to create a new movie clip of the first one (to animate to) and suddenly flash took me back to the root level. I kept working, found out a few mins later that I could not save. I then found this thread, hoping for a solution!! i then decided to hunt down this new movie clip in my library, tried to click on it, and the app completely crashed!!! very very angry!

Windows 7 64-bit, latest version of Flash

_

_Q-EyonOS

Participating Frequently

Hi Michael,

Can you reproduce the issue where you cannot save your document? Do you still crash when clicking on the new movieclip you mentioned below? If yes, can you please email me your fla to FlashAuthBetaBugs@adobe.com? Please note that our filter system cannot accept .zip file. If you are to zip your fla, please change the file extension from .zip to .zzz.

Thanks,

Quynh

Flash Authoring, QA

M

MichaelWentworth-Bell

Participant

Hi, The .fla document still has this problem. my only workaround was to save the .fla for CS4, and then re-install flash CS4 again. Then, when i opened that .fla document in cs4, i got a warning message that some items in my library were corrupt. it was every item in my library that had did not have an instance on the stage anywhere (about 7 items). I deleted those, resaved the .fla and everything was fine. i had to complete the job in CS4.

All the files in my .fla file are for a client job, so i will see if i can remove all the sensitive files from my library, and leave just the few movieclips that freeze when you select them. Will try to send in a couple days.

Thanks,

Michael

W

work-ed

Participating Frequently

Same thing here (Windows 7). Happened twice while upgrading a CS4 project to CS5, embedding fonts.

This is the error I receive when attempting to save the file

After clicking OK, I dig around for the problem. I notice the empty (Font 1) style not associated with a Family (this was not created by me)

Eventually Flash crashes while trying to save the file again

After Window's attempts to debug the issue, this is the window I receive

After selecting "No", and checking my file again, it's set to1 KB now, essentially deleting the contents of the FLA. (The first time I received this error it removed the FLA altogether).

M

Miller Studio

Known Participant

Last week I updated to Snow Leopard (10.6.5), and CS5. I am working on a Mac. The Flash file is on my internal hard drive. There are no special characters or extra spaces in in any of my library items.

I had to make modifications to an existing Flash CS4 file. This was the first time I used Flash CS5. On my first save there was no problem. On my subsequent save I received the same error message as the other folks above. Could not save the file, no where, no how! So, I had to open my original CS4. Re-do the modifications, and save it as a CS4 file.

So, hopefully Adobe will work on this bug soon. Annoying, indeed!

A

Anonymous

@ millerstudio1

Hi,

As per my experience, these may happen due to these reasons,

1. there is a movieclip in the fla, whice has got at least one layer with no frames in it.

Fix:- Upgrade your flash CS5 to the lates version (Help->Updates)

2. There is a movieClip, or a graphic asset in the Library, which contains an illegal charecter ("\ / * ") which are not permitted as the name of a folder in the OS.

Fix:- There are certain charecters the Operating System does not allow in the name of a folder or a file. Flash CS5 saves the flash documents as a .fla which is nothing but a collection of Library assets, publish profiles as xmls, and lots of data files is a zipped format.(Hint. try renaming an .fla file to .zip and then inflate it).

Tirtha

M

Miller Studio

Known Participant

No, this is not the case. This is actually a very simple Flash file. Text and graphics only on frame 1. There are 31 separate scenes. Each scene using only the first frame. No animation. No moviclips. Only static symbols. Also, none of the library items have any spaces or non- alpha-numeric characters in their name.

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