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Tonyp19732
Participating Frequently
June 29, 2010
Answered

Unable to save document as (Flash CS5 - BUG - OSX)

  • June 29, 2010
  • 21 replies
  • 37648 views

I have upgraded my CS4 to CS5 on MAC OSX and i'm having problems saving new and existing fla files. It doesnt always do it but it's very anoying when you have done some work and are unable to save it.

I get this message:

unable to save document as (file name)


please try saving to a different filename or location.

even if i try to save as to a different location i get the same message, this ONLY happens in flash CS5 and does not do it on any other application or even flash CS4. To put it bluntly i am absolutely furious with this and when you pay this amount of money should not get this hassle for such a simple action.

I have tried phoneing the adobe support line and it's a joke, you can't even understand the operator to even get anywhere and i just gave up having to repeat myself and asking them to repeat themselves.

I would be grateful if someone out there knows an answer to this or have a contact email for adobe support that i can email them direct. As a flash developer it's critical i can get on with my work without worrying if my work will even save.

Thanks in advance.

UPDATE: I can save files in CS5 as CS4 documents but not as CS5, this is so annoying.

    This topic has been closed for replies.
    Correct answer Mohd Raza Zaidi

    TODAY THE SAME THING HAPPENED WITH ME, THEN WITHOUT WASTING A MINUTE I COPIED ALL THE LAYERS OF MY FLA AND THEN PASTE IT TO NEW FILE. AND GUESS WHAT? THE PROBLEM GONE.

    ALWAYS REMEMBER ONE THING - IF YOU ENCOUNTERED WITH THIS ERROR, DONT QUICKLY CLOSE YOUR FLA, AS YOU CANT RECOVER IT AFTER THAT. JUST COPY LAYERS (AS I HAVE MENTIONED IN THIS POST) AND MAKE A NEW FLA AND PASTE THOSE LAYERS IN THIS FLA. TRUST ME THIS IS THE EASIEST AND MOST RELIABLE WAY TO GET BACK YOUR PRECIOUS WORK.  I HAVE TRIED THIS METHOD IN CS5.CS6 AND CC

    P.S. I AM CURRENTLY USING CS6

    21 replies

    Show previous replies
    A
    Anonymous
    November 19, 2010

    I faced this problem when i tried to save a file as XFL in CS5

    I found that one of the library items had a special charecter('\') in its name, and that's what is causing the problem.

    This could also happen if you have any library folder or library item name beginning with or ending with space(" ").

    Message was edited by: guhatirtha

      D
      denisr7042187317122489
      Known Participant
      November 7, 2023

      Same for me here on Windows 10, in 2023.

      I found a clip in library that had a tab character in its name.

      Thanks for the hint!

      The truth is, Adobe could do something to prevent this from happening, by simply removing this kind of forbidden characters, or replacing them with underscores or whatever.

      E
      elmonty2
      Known Participant
      November 3, 2010

      It just happened to me, too.  Try "Save As CS4".


      C
      chris_emerson
      Participating Frequently
      March 22, 2012

      Thanks elmonty2! Your tip saved me! (Save As CS4 shook the bug away somehow)!

      _
      _djdomain_
      Known Participant
      May 9, 2012

      First time I've seen this issue today.

      I had been working the same fla for the past 5 months without issue then today it suddenly comes up with the Save error.

      My input textfields for a submission form stopped excepting things like@ # %$£

      This was fine before. I checked the embed options and the font was not embedded (TNR font).

      After I embedded the font and characters and went to save I got the error.

      Turns out the the font embedded in the library had somehow become corrupt????

      Anyways deleted the corrupt font and re-embedded now all good.

      M
      MagnusThoresen
      Participant
      October 11, 2010

      I have this exact error on Vista x64 Business.

      I have been working on a flash presentation for a couple of hours, and now I cant save the file anymore.

      Saving another location or with a different filename doesnt work.

      Really depressing to have to do it all over again!

      N
      nooko_design
      Participant
      September 15, 2010

      IMPORTANT

      For all those who had this issue, I recommend updating to the latest version of Flash 11.0.2:

      http://www.adobe.com/support/flash/downloads.html

      After applying it I've been able to save to all formats (cs5 and cs4) without any data loss !!!

      It seems fixed now.

      Have a nice day ;-)

      StephTPax
      StephTPax
      Participant
      September 15, 2010

      Ah, I wish this would solve my issue but I'm already running 11.0.2…

      StephTPax
      StephTPax
      Participant
      September 15, 2010

      That's the first time I open Flash CS5. I use it with the Gaia Flash framework and it gives me exactly the same issue. I have to manually save each file with CS4 . None of my changes get saved, even when Flash seems to save properly!!! Reverting to CS4 format fixes this issue.

      Sorry, but I find the quality control at Adobe quite subpar on that one, especially after shelling that much money for a suite.

      J
      Jontiac
      Participant
      September 13, 2010

      This happened to me on my heavy, 4 minute animation. I tried the suggested the CS4 workaround which led to a program crash.

      I believe the above statement about corrupt asset is true.

      I had been working on my animation for several days problem free. I needed to pull a vector file that I copy/pasted from illustrator into flash prior. It was in my labrary and I had an instance of it already in my timeline. I tried to access the graphic again from the library and I found the filename, but the library preview was BLANK. Being that it was mysteriously blank, I deleted it. My next attempt to save led to the error discussed in this thread. I reloaded my animation, I've been working on it for some time now. I'm just going to leave the blank graphic alone in my library and assume that it was the culprit in the first place.

      A
      Anonymous
      September 8, 2010

      Guess what. It's not just OSX. I'm on Windows 7 and am having the same problems. I'm unable to save my Flash CS5 file.

      N
      nooko_design
      Participant
      August 24, 2010

      Same here.

      I need to save every time a new file in FLA cs4, FLA CS5 and XFL to try to have at least more chances to open my projects again after quitting Flash.

      Crashes and corruptions are so frequent and so random that I can't  never figure out what to expect.

      For sure I'm not overwriting my saves. Since I lost already hours of work with corrupted files.

      Right now I'm feeling I can't trust CS5 so far...

      Thinking about reverting to CS4 for production. Which is really bad...after upgrading !

      T
      taokakao
      Participant
      August 12, 2010

      I got same pissing off issue when trying to import some particular swf movie to library. Saving as CS4 file format helps to save but not using it.

      CharlesBannister
      CharlesBannister
      Participant
      July 29, 2010

      IM HAVING THE SAME ISSUE AND IM FURIOUS!

      This is a JOKE, such expensive software and as the OP said...it's a simple action.

      This is ridiculous.

      As a work around you can save the file as a CS4 .FLA

      But still, awful.

        R
        richardELeach
        Inspiring
        August 4, 2010

        anyone heard anything more on this issue? I'm getting the same thing, and in my case the workaround of saving as CS4 format won't work for long....

        Thanks in advance,

        Rich

        BTW I'm on Snow Leopard 10.6.4, I didn't see any references to the OS in question, just trying to help.

        CharlesBannister
        CharlesBannister
        Participant
        August 5, 2010

        To get around the problem I opened up a new file and pasted the frames in to the new file, just set the background and size and it's the same.

        You can also copy a library from an existing file which works.

        Still, hardly a real solution.

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