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Tonyp19732
Participating Frequently
June 29, 2010
Answered

Unable to save document as (Flash CS5 - BUG - OSX)

  • June 29, 2010
  • 21 replies
  • 37648 views

I have upgraded my CS4 to CS5 on MAC OSX and i'm having problems saving new and existing fla files. It doesnt always do it but it's very anoying when you have done some work and are unable to save it.

I get this message:

unable to save document as (file name)


please try saving to a different filename or location.

even if i try to save as to a different location i get the same message, this ONLY happens in flash CS5 and does not do it on any other application or even flash CS4. To put it bluntly i am absolutely furious with this and when you pay this amount of money should not get this hassle for such a simple action.

I have tried phoneing the adobe support line and it's a joke, you can't even understand the operator to even get anywhere and i just gave up having to repeat myself and asking them to repeat themselves.

I would be grateful if someone out there knows an answer to this or have a contact email for adobe support that i can email them direct. As a flash developer it's critical i can get on with my work without worrying if my work will even save.

Thanks in advance.

UPDATE: I can save files in CS5 as CS4 documents but not as CS5, this is so annoying.

    This topic has been closed for replies.
    Correct answer Mohd Raza Zaidi

    TODAY THE SAME THING HAPPENED WITH ME, THEN WITHOUT WASTING A MINUTE I COPIED ALL THE LAYERS OF MY FLA AND THEN PASTE IT TO NEW FILE. AND GUESS WHAT? THE PROBLEM GONE.

    ALWAYS REMEMBER ONE THING - IF YOU ENCOUNTERED WITH THIS ERROR, DONT QUICKLY CLOSE YOUR FLA, AS YOU CANT RECOVER IT AFTER THAT. JUST COPY LAYERS (AS I HAVE MENTIONED IN THIS POST) AND MAKE A NEW FLA AND PASTE THOSE LAYERS IN THIS FLA. TRUST ME THIS IS THE EASIEST AND MOST RELIABLE WAY TO GET BACK YOUR PRECIOUS WORK.  I HAVE TRIED THIS METHOD IN CS5.CS6 AND CC

    P.S. I AM CURRENTLY USING CS6

    21 replies

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    nrajbhan
    Participating Frequently
    June 29, 2010

    Hi,

    I emailed you off-list for more information.

    If other people are experiencing this issue, it is usually due to a corrupt asset in your FLA.  Flash CS4 and earlier versions were more forgiving, but Flash CS5's new file-format will flag an error right away when saving in the new format.  Even older versions of Flash will eventually crash if the FLA has a corrupt asset.  If you are encountering a similar issue, please post here and we will try to determine which assets might be corrupt (if any).

    Thanks,
    Nivesh

    T
    Tonyp19732Author
    Participating Frequently
    June 29, 2010

    I'm not confident this is the reason for the problem as i can create a new fla, save it and it saves fine. Yet if i save it a 2nd time the error re-occurs, i can even copy the fla and open it and save it with no problems.

    This bug cannot be re-produce, it's pretty random.

    N
    nrajbhan
    Participating Frequently
    June 29, 2010

    Hi,

    Do you have other FLA files open at the same time when this error occurs?  Can you reproduce this bug if only the new FLA file is open?  Can you reproduce the bug if you don't copy any assets from another FLA into it?

    If you have a FLA that no longer saves/opens, can you email it to me off-list?

    Thanks,

    Nivesh

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