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SuperflySean
Participant
May 20, 2017 7:29 PM UTC
Answered

Adobe Audition 1 year plan not authorized by me.

Adobe Audition 1 year plan not authorized by me. Now my card is being charged and I can't cancel without a cancellation fee. Can anyone help me cancel and refund for this? I never ordered adobe audition.

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    MusicConductorCorrect answer
    Inspiring
    May 23, 2017 4:39 PM UTC

    Yes, by all means get on the phone for this one!

    View reply

    5 replies

    angel30421159gfuu
    Participant
    Jun 10, 2023 7:28 PM UTC

    Same here.  no live person to talk to so file complaint with bank

     

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      Allan5E7E
      Participant
      Jul 5, 2021 6:09 PM UTC

      I check my bank and Im being charged $31.35 Canadian on June 30th for Adobe Audution (Which I haven't used in years).

      I log into Adobe and it says I don't have a subscription for anything.

      How can I stop this?

      "Contact" is useless. There is an icon for a headset which one would assume would be to speak to an actual person, but nope. So now I'm on a thread with possibly nobody (last used in 2017) and  HOPING somebody will help me and I can get my money back! GOOD GOD, is there a PHONE NUMBER?!?!?!?!

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      SteveG_AudioMasters_
      Community Expert
      SteveG_AudioMasters_Community Expert
      Community Expert
      Jul 5, 2021 6:52 PM UTC

      Ryclark was correct - and it's still true. There is absolutely nothing we can do about this, except to repeat the advice above. Oh, and contact your bank and tell them. If it's a direct debit, then you should be able to stop it by contacting them directly; they are not obliged to pay out on it, after all. At least that might provoke some sort of response from Adobe...

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      ryclark
      ryclark
      Participating Frequently
      May 20, 2017 8:11 PM UTC

      Unfortunately we are just a User to User group on this Forum so can't help you with your problem I'm afraid. The only way that you can sort this out is to speak to Adobe customer support for your area. Do you already have an Adobe account that this subscription was charged to?

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      MusicConductorCorrect answer
      Inspiring
      May 23, 2017 4:39 PM UTC

      Yes, by all means get on the phone for this one!

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