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A
Anonymous
June 14, 2011
Question

Adobe Audition won't start C++ runtime error

  • June 14, 2011
  • 4 replies
  • 33417 views

Hi, I downloaded and used the trial version fine for the full trial time. Decided to purchase this weekend. It's not a cheap piece of software, so I'm hoping for some decent support here.

I managed to run the full unlocked version a few times without problems. I haven't installed anything else since it last ran. I did notice that it seemed slightly sluggish today.... then when I tried starting it later:-

Bang!

"Runtime Error" Program C:\Progra...

This application has requested the Runtime to terminate it in an unusual way. Please contact the applicaton's support team for more information"

I tried a complete uninstall, restart, reinstall... same error. I'm not finding anything relevant in this or other support forms. The error message isn't tellin gme too much either.

Help please!

    This topic has been closed for replies.

    4 replies

    B
    BenQualey
    Participant
    June 18, 2017

    I was having the same problem "the application has requested the runtime to terminate it in an unusual way"

    1.Went to that the address  where app data / cache is located

    2.(backed up in a seperate local for pre-sets)

    3.Deleted that thing

    4.Audition started up fine and re-populated the folder.

    (I think a windows update gave me the problem)

    back up and running. Thanks for the help!

    Charles VW
    Charles VW
    Inspiring
    June 20, 2017

    It would still be helpful for us to know what happened. If you encounter a crash like this, please follow the instructions here:

    Audition Crashed. Now what?

    A
    Anonymous
    January 12, 2016

    I've just run into this problem after buying a new computer.  Dell gives out a free year of McAfee with every new purchase.  I've been using an older Dell for awhile with Adobe Production Premium with AVG and never had this problem.  I reloaded multiple times as have many other users here and to no avail.  I decided after reading a post from another user about how his McAfee just updated and then his problem arose and decided to remove McAfee completely from my machine and presto, it works great now.  Switch out your McAfee for AVG and the problem will disappear.  Clearly there's an invasive file that takes over that particular .DLL when running McAfee's software but not with AVG.  I hope this helps.

    Cheers!

    SteveG_AudioMasters_
    Community Expert
    SteveG_AudioMasters_Community Expert
    Community Expert
    January 12, 2016

    mark_lasvegas wrote:

    Switch out your McAfee for AVG and the problem will disappear.  Clearly there's an invasive file that takes over that particular .DLL when running McAfee's software but not with AVG.

    Yes, we've known about this for a while. Getting rid of McAffee is a bit like getting rid of a virus...

    A
    Anonymous
    January 12, 2016

    Apparently, some folks weren't as aware as you.  Just trying to help.

    Sent from my T-Mobile 4G LTE Device

    D
    Debs140669
    Participant
    June 25, 2011

    Thank you ! This helped me out. I'd had a sluggish Audition 3, prone to crashing. Then this morning,

    it wouldn't even load! just Runtime error business. On Windows 7, and McAfee had updated the night before...

    So I recreated my profile for Audtion (as you did) and BINGO! Thank you sooooo much :-)

    M
    MusicConductor
    Inspiring
    June 25, 2011

    Cool.  Thanks for letting us know (and you're welcome, too).

    A
    Anonymous
    June 14, 2011

    Oh yeah... it's windows 7.

    A
    Anonymous
    June 14, 2011

    OK, I worked it out. I just renamed the whole settings directory here:-

    C:\Users\[username]\AppData\Roaming\Adobe\Audition\

    and it lets me back in... don't what I've lost but at least I'm in phew.

    Thanks for he help... cough.

      M
      MusicConductor
      Inspiring
      June 14, 2011

      Well hey, actually you did really well without our help -- you didn't need us!  That took you less than an hour from your first post.

      Of course, why in the world your preferences got munged so easily, so recreating them by deleting the folder fixed the problem, well, that's a different matter.  You might have another commenter or two who may have something to offer on that, but overall, there's no clear trigger or the Adobe programmers would have already addressed it.

      So, I'm sorry you had an early hassle here, but good job and hope you enjoy getting to know and use the software.

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