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anthonyp42807895
Participating Frequently
May 2, 2020 5:28 PM UTC
Question

Apollo Twin Interface and Adobe Audition

Hi-I just installed an Apollo Twin interface, and now cannot get it to work with AA 2020. AA was working perfectly with my Audient Driver, so I know this is an issue with installing a new interface. Any help, greatly appreciated. Thanks! 

 

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9 replies

anthonyp42807895Author
Participating Frequently
May 2, 2020 5:59 PM UTC

Hi Steve-No I am using a Hewlett Packward PC. Yes, the Apollo does show up, but then in (Not working.) Thanks for your time

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anthonyp42807895Author
Participating Frequently
May 2, 2020 5:59 PM UTC

Windows 10

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SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
May 2, 2020 6:05 PM UTC

In that case it's almost certainly going to be a driver issue. Before we can go any further though, does your installation meet all of the requirements here? I believe with these devices that getting all of this right is important...

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SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
May 2, 2020 5:45 PM UTC

If it's an Apollo Twin, does this mean you are using a Mac? (I realise that the answer is probably yes, but these days it doesn't have to be...) Does it show up in your hardware settings at all?

 

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THOMAS01AC
Participant
Oct 19, 2022 3:07 PM UTC

Hi Steve,

I'm brand new to recording work. I cannot get Adobe Audition (AA) to record from the Apollo preamp on MacbookPro. 

 

SUBJECTIVE

  • I hear my voice in the mic.
  • AA Preference/Audio Hardware for I/O is set to UD Thunderbolt (Apollo Twin X)
  • If I switch I/O back to MacbookPro, then AA will record

 

EQUIP ENT & SOFTWARE

  • 2020 Intel based MacbookPro
  • macOS Monterey vs. 12.6
  • Adobe Audition vs 23.0.0.54
  • Pre-amp: Apollo Twin X

 

Thank you,

Thomas

 

 

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SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
Oct 19, 2022 5:01 PM UTC

I'm not a Mac user, but it's possible (from what others have said) that this could be a Permissions issue within the OS, especially as it appears to be fundamentally working. You do have to note, though, that there are some very specific requirements that the machine has to meet - the root page for the requirements is this one - you have to find the specific guidance for what you've got, and make sure that the machine meets them.

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