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jefferyf4337560
jefferyf4337560
Participant
September 20, 2018
Answered

Au crashing when multitracks go off screen

  • September 20, 2018
  • 1 reply
  • 315 views

I can make Audition (CC2018) crash by doing the following;

  • Start a multitrack project that has enough tracks to require L>R scrolling in your Mixer panel (this should be about 13-14 tracks, depending on your settings).
  • Scroll to any channel that was off the right of the panel, for example, Track 14.
  • Try to add a Parametric EQ in the channel strip of this track (any effect with seems to do this, but the EQ is our most commonly used)

This causes Audition to crash on multiple workstations that we try it on, and a personal laptop.  All workstations are running up-to-date versions of Windows10, and there are several different GPUs this has been tested on.

Can you make Au crash by doing the above? I would love to know yes/no, and hopefully Adobe can fix.

Thanks!

This topic has been closed for replies.
Correct answer jefferyf4337560

UPDATE:

The temporary fix for this problem is to disable "Use hardware acceleration for drawing" under the General Preferences tab.  It's unfortunate to not be able to take advantage of the powerful GPU at this point, but at least it's working.

1 reply

SteveG_AudioMasters_
Community Expert
SteveG_AudioMasters_Community Expert
Community Expert
September 20, 2018

jefferyf4337560  wrote

Can you make Au crash by doing the above? I would love to know yes/no, and hopefully Adobe can fix.

There's no hope at all unless you fill in a crash report! Audition Crashed. Now what?

Send it direct to audbugs@adobe.com - we can't do anything significant with the listings here.

jefferyf4337560
jefferyf4337560Author
Participant
September 20, 2018

Thank you, I sent in the crash report, including a real-time screen cap of how it happens. It currently makes Audition unusable for anything over ~12 tracks.

jefferyf4337560
jefferyf4337560AuthorCorrect answer
Participant
September 21, 2018

UPDATE:

The temporary fix for this problem is to disable "Use hardware acceleration for drawing" under the General Preferences tab.  It's unfortunate to not be able to take advantage of the powerful GPU at this point, but at least it's working.

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